Jonathan Terrell

Experience

• 

  US Army

  Jan 2007 - May 2011

  Sergeant

  and is made up of the best-trained, most dedicated, most respected Soldiers in the world. The U.S. Army protects America’s freedoms at home and abroad, securing our homeland, and defending democracy worldwide.

• 

  Arrow Electronics for Samsung

  Jan 2014 - Nov 2016

  Telecommunications Engineer

  Administrated VOIP Phone network with over 3,000 usersConfigured and Administrated Samsung Ubigate iES 4028FP, Ubigate IBG 3026A, and Ubigate IBG S3A100Preformed software upgrade on Samsung SMT i5230, 5243, and 5343Set up and maintained SoundStation IP 6000, and SoundStation IP 7000 Polycom’sProvided technical support for Executive level video conferencesCreated excel macro which facilitated scheduling of video conference support and room reservationUsed Remote Desktop Connection to change settings and transfer files using FTP Maintained Daily Activity Log recording hours worked and task preformedMaintained log of videoconferencing technical and meeting support hoursTrained new hires in Samsung Communication Manager, and daily tasks Show less

• 

  Veritude for Fidelity

  Nov 2016 - Jun 2018

  System Engineer

  •Provided technical training to Regional technicians • Administrated Cisco TelePresence Management Suite• Experience with Qumu Live broadcasting and VOD environment • Maintained Qumu portable broadcast box• Administrated Video Conference network with 1808 Endpoints• Worked with the International team to troubleshoot issues• Experience with multimedia event testing, monitoring, and execution• Live layout changing during multisite executive events• Troubleshoot reported issues from users during live events• Collaberated with team to create documentation on best practices for lapel mic use• Produced documentation of TMS Auto Connect booking process and best practices• Documented process to record and transcode live broadcasts Show less

• 

  Stewart Organization

  Nov 2018 - now

  • Lead project to remediate security vulnerabilities of customer’s MFP devices• Communicated with customers about latest security threats • Implemented standardize process utilizing new technology that allows deployed MFP devices to remotely check, download, and apply firmware automatically• Conduct annual review of network technicians’ performance• Create and assign daily install calls using E-Automate• Monitor IT Dispatch que and resolve remotely or assign calls• Produced instructional videos on how to resolve common issues• Created and maintained YouTube channel with instructional videos Show less • Create and assign daily install calls using E-Automate • Monitor IT Dispatch que and resolve remotely or assign calls• Responsible for device reporting status• Worked with third party IT and Customers to install monitoring Software• Managed reporting hotline to resolve tech issues remotely• Worked with local dealers across the country to resolve reporting issues• Remotely add, change print queues, and configure scan to email/file• Remotely update firmware of Canon devices• Run reports and compile data of potential customers • Configure mobile printing for IOS and AndroidEnvironment: Windows 2007 2010, Various MAC OS, Canon & HP MFP, LogMeIn, FMAudit, E-Auto, Mixie, TurboMeeting, AirPrint, Excel, Word, Outlook, ImageWare Remote Show less

  • IT Service Manager - DFW

    Mar 2022 - now

  • IT Coordinator

    Nov 2019 - Mar 2022

  • System Engineer

    Nov 2018 - Nov 2019
• 

  The Stewart Organization

  Jan 2025 - now

  IT Manager