Sangaran Sritharan CeMAP

Experience

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  Western Fried Chicken

  Sept 2006 - Jun 2011

  Operations Manager / Accounts Assistant

  Here I gained a vast amount of knowledge and experience setting up, running and growing. Prioritising my work load on daily basis to adhere to all areas of the business needs. Point of contact for clients to customers, organising orders and replenishing stock. I was able to use my communications skills and previous experiences to build relationships quickly. It was my responsibility to keep up to date with changes in legislations and opportunities to grow the business both locally and regionally. Show less

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  Berkeley Credit & Finance

  Jul 2011 - Jan 2013

  Sales Consultant

  Providing excellent customer service and building rapport with customersMaking sure the customer leaves happy and satisfied.Taking ownership of a customer and not passing them on to colleagues unless it is the only option.Cross-selling the products we offer to help the customer as well as help to hit the Daily/Weekly targets set.Cashier

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  Berkeley Credit & Finance

  Jun 2013 - Jul 2015

  Branch Manager

  I have to complete set paperwork on action plans and reporting for the week on how we are going to go about exceeding our targets.Also completing rotas and payrolls. Training staff on new products and any refresher training for staff that are under performing.Maintaining the customer service at an excellent level, as this is key to the success of a business and its reputation.Attracting new business via marketing and building rapport with customers.Making sure the branch is tidy and all staff is dressed professionally. Preparing and taking interviews for prospective employees.Calling existing customers to inform them on new products we have to offer and sending out promotional letters attracting the customer back to the business.Keeping the staff motivated and setting the targets that need to be achieved and discussing how we as a team will achieve this.Training new staff members on selling techniques and providing excellent customer service making sure the customer understands what they are purchasing and is satisfied and happy when leaving the branch.Attending weekly meeting with the directors to evaluate the business and brainstorm ideas to improve and move the business forward.Following FCA regulations.B2B Sales (Business to Business Sales) Show less

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  H&T Group plc

  Aug 2015 - Aug 2016

  Deputy Manager

  • Ensuring customer service in the branch was maintained at the highest standard.• Following and adhering to the company complaints process, speaking to customers and having them resolved as quickly and efficiently as possible.• Learning and developing myself to the H&T way, understanding processes and SLA in place. • Keeping myself updated on the ongoing development of the company’s products and innovations• Following security protocol and making sure staff fully understand what is expected• Developing my sales skills in retail• Understanding a customers need with the available products in store.• Working on morning briefs and keeping staff updated on what is achieved and what is expected from our targets• Reviewing our store’s P+L keeping staff updated on how we are doing driving and motivating us to achieve our yearly target.• Keeping up to date and following FCA regulations Show less

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  Hays

  Sept 2016 - May 2017

  IT Recruitment Consultant

  • Speaking to candidates and clients on the phone maintaining a professional service• Business development through meeting clients and candidates • Building a professional rapport• Working to deadlines by setting myself action plans for the days duties and activities• Maintaining high standards of admin and compliance duties.

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  Santander UK

  Jul 2017 - Oct 2019

  Personal Banker

  • Customer service at the forefront of business and treating customers fairly. Engaging with customers and building rapport to build a client base.• Spotting and identifying opportunities to help a customer prosper. • Qualifying customers by accessing affordability and criteria for quality mortgage referrals.• Working alongside the mortgage advisor calling customers who have expressed interest in mortgages and updating tracker accordingly.• Doing this by identifying how I can help customers by referring them to specialists for mortgages, protection, business banking, investments and our select services.• Ensuring the customer knows the level of service I am providing.• Following the account opening process with due skill, care and diligence ensuring the customer has had enough time to go through the Key facts document and our Terms of business to ensure they understand the product and our services.• Being a point of contact and following FCA regulations set to us as a bank.• Dealing with customer queries and complaints ensuring it is logged and the correct process is followed. Ensuring we are able resolve any issues at branch as often as we can before having to have it escalated.• Managing our own diary of appointments reporting to management on progress and ensuring everything is organised where customers are kept up to date on future appointments, application status and the general service.• Adhering to AML policy and process ensuring all customer information is completed accurately, ensuring all ID checks are done and information locked away.• Receiving coaching and development where needed to enhance my existing skills and completing my CPD Show less

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  Heron Financial

  Oct 2019 - Nov 2021

  Mortgage Advisor

  • Providing clients with advise on any mortgage related products and queries for the whole of market.• Liasing with developers to identify clients who I can help with our mortgage services.• Also building an in depth knowledge of all the lenders and understanding what benefits each of them provide to maximise the benefit to the clients circumstances.• Liasing with lenders.

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  On The Money Group Ltd

  Nov 2021 - Mar 2022

  Mortgage Advisor
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  Town & Country Mortgage Services

  Mar 2022 - May 2022

  Senior Mortgage Advisor
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  Mortgage Advice Bureau - New Homes Mortgages

  Jun 2022 - now

  Mortgage Advisor