Joe Kenny

Experience

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  Apple

  Nov 2014 - Feb 2021

  Genius Certified to work on Mac OS & Apple iOS devices; well-versed in the disassembly and repair of all Apple products.Oversaw and Educated newer technicians in best repair practices, providing specific feedback to ensure safety protocols were followed.Set Turn-around Time Expectations for customers and technicians to ensure team alignment and customer satisfaction.Showcased SAAS Delivery Model Applications and Cloud subscriptions, providing daily demonstrations and support.Recognized for Teamwork Metric Excellence based on the ability to flex positions and responsibilities as needed.Supported Co-workers on complex issues, demonstrating best practices in multitasking multiple customer appointments.Partnered with Junior Technicians through onsite coaching to improve their workflow and efficiency.Coached Team Members on recognizing patterns in customer concerns, providing assurance, and seeking solutions to enhance the user experience.Documented and Reviewed Customer Details and repair notes in the company Concierge system (CRM).Assessed Inventory and Shipment Schedules to ensure alignment with customer needs and boost satisfaction.Mastered the Customer Journey, charting a planned course of action that allowed both customers and employees to optimize their time and efforts, clearly defining process, procedure, and production. Show less -Consistently performed in the top 5% of store revenue. -Exceeded performance goals for multiple quarters. Recognized for outstanding performance in -------AppleCare Percentage, Accessory Attachment, and NPS.-Piloted the sales team in the company-wide launch of Apple Pay and received market-wide recognition for exceptional customer involvement in the payment program.-Seasoned in high-impact sales, holiday customer influx, and greatly anticipated product launches.-Fostered relationships with customers through a personalized approach to the daily needs of their business or personal product use. -Professional level experience in the fields of Art & Design, Film, and Audio. Advanced consultant knowledge of current market trends, development, and innovation in the aforementioned fields.-Campaigned for fearless feedback between co-workers and management. Delivered and received positive constructive criticism to and from peers through a requested process of shadow/reverse shadowing. Show less

  • Technical Expert

    Apr 2017 - Feb 2021

  • Technical Specialist

    Nov 2014 - Apr 2017
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  Ambrosios Productions

  Apr 2016 - Mar 2020

  Co-Founder

  -Oversaw all aspects of production; including talent acquisition, crew management, and event design. -Worked closely with the Producing Artistic Director and Managing Director in securing new musical productions and venues. Corresponded with prominent NYC theatre venues and their administrative teams in order to coordinate production schedules and maintain business connections. -Collaborated with the board of directors to create a succinct vision statement for the company’s future success. Established core values and constructed personalized goals geared towards each director’s strengths. -Redesigned the company’s internal and external websites. Blended modern linear elements with thematic color to create a user-friendly interface that encourages site visitation. Show less

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  Shadowbox Design Management

  May 2019 - Nov 2023

  Lighting / AV / Carpenter

  Collaborated with project designers in installing and ensuring functionality of professional lighting and sound equipment.Comfortable working at heights exceeding 15 ft. and capable of lifting over 75 lbs.Managed a specialized team in installing custom vinyl graphics.

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  Astoria Performing Arts Center

  Sept 2019 - Jan 2021

  Master Carpenter/ Technical Director

  Coordinated the successful build and strike of multiple theatrical productions in both established and unconventional performance spaces.Managed a team of skilled theatrical stage hands in constructing variously sized, weight-bearing platforms, flats, and fixtures.Organized timesheets and prepared invoices for the company’s Executive Director.Arranged transportation logistics for large flats, lumber, and theatrical lighting equipment.

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  Theatre Now New York

  Jan 2020 - Jan 2020

  Associate Producer

  Collaborated with the board of directors to create a succinct vision statement for the company’s future success, establishing core values and constructing personalized goals for directors.Oversaw production elements, including talent acquisition, crew management, and event design.Worked closely with the Producing Artistic Director and Managing Director to coordinate event schedules and maintain business connections with prominent NYC theatre venues.

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  Freelance

  Mar 2020 - now

  Video Editor

  -Proficient in Final Cut Pro and additional plugins. In-depth experience with of Mac OS, iOS and their applications.-Knowledge of Youtube and other video-sharing platforms; understanding of optimal thumbnail and marketing techniques. -Edited film & stage trailers, animated/ VO content, theatrical showings, and other promotional material including the reimagining of past Apple ad campaigns.

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  Atlantic Theater Company

  Nov 2020 - Jan 2023

  Lead Carpenter

  Led teams of 3-5 carpenters in constructing various build elements for theatrical productions.Managed carpenters' hours, breaks, and ensured safety on the shop floor.Organized project-based teams and compiled reports for the Production Manager.Collaborated with the company’s Technical Director to plan daily workflows, acquire hardware, and interpret design requirements.

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  Cayenne Pepper Productions (CPP)

  Feb 2021 - Dec 2022

  Director of IT

  Co-managed a growing team alongside the company’s founder, overseeing the development and execution of The Warrior Queen Project empowerment campaign.Delegated project responsibilities to domestic and international partners, ensuring efficient workflow and monitoring each team member’s workload.Co-led weekly team meetings, providing specific constructive feedback to enhance team performance.Directed and designed new and reimagined content, including logos, promotional material, social media posts, and print ads.Edited videos for social media and mass-market content, collaborating with team members to incorporate synergistic feedback.Co-created and guest-hosted the Warrior Queen Podcast, serving as sound engineer and chief audio editor. Occasionally provided written episode descriptions and coordinated recordings. Show less

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  Bravia Partners

  Feb 2021 - Dec 2022

  Director of IT

  Provided Regular Meeting Reports on vendor contracts and open projects to industry professionals.Oversaw All IT Operations, managing a budget and facilitating the acquisition of IT/AV equipment.Educated Team Members on evolving technologies, providing immediate solutions and clearly explaining the “how” and “why” of tasks.Directed the Relocation of equipment for a high-finance office suite, managing a team of IT personnel, furniture movers, and equipment removal experts.Documented Worker Hours and breaks, compiling invoices submitted to the accounting team.Demonstrated Initiative, providing carpentry assistance as needed.Consulted on Technological Ventures, providing reports on SAAS model solutions, evolving technologies, cyber security, data retrieval/archiving, file transfer protocols, and email management. Show less

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  John W. Engeman Theater at Northport

  Feb 2023 - Jul 2023

  Assistant Technical Director

  Advised on Technical Needs for productions and special events, ensuring all technical requirements were met.Interpreted Scenic Designs and executed their construction, ensuring proper safety measures and monitoring daily workloads.Hung, Focused, and Cabled theatrical lighting grids to support production requirements.Managed Breaks and Assigned Tasks for the carpentry and scenic paint teams, ensuring efficient workflow and productivity.

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  Joe Kenny Designs

  Sept 2023 - now

  Scenic Designer/ Master Carpenter

  Designed and Constructed Sets and Scenery for large-scale musicals, including Into The Woods, Ranked: A New Musical, and Iolanthe.Created Concept Sketches, AutoCAD Designs, and Color Packets for review by the greater production team, ensuring alignment with the overall vision.Collaborated with the Production Director to ensure that the scenic end-result was a shared vision and met all safety and functionality requirements.Partnered with the Theatre’s Technical Director to assemble and lead a crew of carpenters and painters, ensuring efficient and high-quality set construction. Show less

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  Sensoryphile Audio Video

  Feb 2024 - now

  Audio Visual Technician

  Provide White Glove Service to high-end clientele in the Hamptons, addressing client needs and concerns promptly and professionally to maintain high levels of customer satisfaction and discretion.Install and Maintain Network Racks, ensuring robust and reliable network infrastructure for seamless connectivity.Wire Complex Networks and Entertainment Systems in newly constructed homes according to architectural drawings, utilizing products from Access Networks, Araknis, Pakedge, Wattbox, Sonance, Sonos, Lutron, Crestron, Savant, and more.Collaborate with Senior Technicians to absorb industry knowledge and best practices, contributing to continuous improvement and team success, while Troubleshooting and Resolving complex technical issues in a timely manner, minimizing downtime and ensuring seamless operation of AV systems.Assist in Project Management, overseeing project timelines, coordinating with stakeholders, and ensuring projects are completed within scope and budget.Maintain Detailed Documentation of installations, configurations, and service calls, facilitating smooth handovers and future maintenance.Monitor Industry Trends and Innovations, recommending updates and improvements to existing systems to keep clients at the forefront of technology. Show less