Nefi Martinez

Experience

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  SWISS DESIGN

  Mar 1995 - Dec 1997

  GRAPHIC DESIGNER

  .

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  Xerox

  Jun 2000 - Oct 2001

  Network and print solutions analyst

  • Printer manager • Windows server administrator, database administrator• Install, configure, and implement printing solutions• Unix print server administration

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  TeleCable

  Oct 2001 - Apr 2003

  Print Project Manager
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  Chenson

  Apr 2003 - Nov 2006

  Systems coordinator
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  Hewlett-Packard

  Dec 2006 - Dec 2009

  Perform application availability checks. Application, database and interface layers, disk space and application performance checks (Network, site regional latency issues). Maintenance activities (shutdown/startup (SC – SAP Only). Process & Procedures checks, manual/scheduled checks (Non-standard – Special requests To solve network and application provisioning requests for user accounts to a variety of applications and services like Windows, Active Directory, Exchange, SAP, Unix, ESS II, File services, etc. To provide assistance with technical troubleshooting and support like identification, resolution with PC, network and application issues.

  • Monitoring Specialist

    Jan 2009 - Dec 2009

  • Technical Solutions Representative

    Dec 2006 - Jan 2009
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  Dell Computer

  Dec 2009 - Apr 2011

  Enterprise Technical Support Sr. Analyst

  Build, implement, and manage products/solutions for hosted and remotely managed messaging environments. To maintain messaging infrastructure including performing messaging server administration and messaging client troubleshooting and resolution. Test, configure, and deploy operating system/software including service packs, upgrades, hot fixes, etc. Integrate Exchange with wireless technologies such as Blackberry. Analyze and improve efficient messaging delivery strategies.

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  Hewlett-Packard

  Mar 2011 - Apr 2013

  • As a member of Service Transition, I support a portfolio of applications that deliver Technology Services solutions to both internal & external customers. • Work with and have influence and impact with multi-geography and cross-functional teams.• My key responsibilities of this pro-active support position are center on integrated support planning and Change/Release Management administration. During Integrated Support Planning, I apply deep broad technical knowledge to ensure application supportability, sustainability and stability for high risk critical infrastructure and/or software platforms. • Within Change/Release Management I review, coordinate, plan, schedule and close Request for Changes while working with cross functional disciplines within HP IT. • In addition, I perform functions surrounding pro-active capacity planning, IT compliance including SOX and Non-SOX audit activities, trends analysis, problem management, application on-boarding, facilitation of ‘Get well’ programs, participate in the Change Advisory or Technical Advisory Boards and secure staffing for moves to production, all while collaborating with peer team members and cross functional teams Pan-HP all based on ITIL V3 model. Show less Support a portfolio of applications that deliver Global Function services & solutions to both internal & external customers.• Pan-HP IT influence and impact, with multi-geography and cross-functional teams.• To Apply deep broad technical knowledge of technology and industry trends to lead operations, and administration of high risk critical infrastructure or software platforms and user groups of high complexity.• Demonstrate broad technical leadership, impacting significant technical direction; exerts influence outside of immediate team and drives change.• Integrate technical expertise and business understanding to create superior solutions for HP and customers.• Design, prepare and execute support services strategy and operational strategy.• Perform software deployment of application changes within various OS Platforms (Windows, HPUX, Linux, ZOS, etc.) across multiple infrastructure layers. (Web, Application, Database, Batch, etc.)• Independently resolve highly complex technical issues within multiple technical areas.• Perform Technical Reviews of new planned changes into a Production environment.• Review, manage and implement highly complex and high risk changes to critical business systems.• Define/design/supervise appropriate testing strategy for the changes going into production• Participate in the Change Advisory or Technical Advisory Board.• Proactively search for issues and provides solutions to prevent problems from occurring.• Design & develop innovative service solutions to complex business and technology problems.• Participate as a member of cross-functional application support or infrastructure technical team(s).• Understanding and adhering to compliance and controls required within specific assets. (User, Financial, Business, SOX, etc. controls)• Assist as needed in Major Incident, potential escalations and problem management issues and reviewing trend analysis. Show less

  • Application Operation Service Transition Lead

    Nov 2012 - Apr 2013

  • IT Ops/Support Analyst III

    Mar 2011 - Nov 2012
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  IBM

  Jul 2013 - now

  To optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner. Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration. Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes. Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents. Provide a holistic view of the client's environment and make recommendations to improve overall service. The employee focuses on individual/team/department/ operational objectives. Ensure that the Root Cause Analysis for the tower specific services are performed. Show less Problem Manager: Conduct thorough root cause analysis (RCA) for major incidents and recurring problems, develop and implement action plans to address the root causes and prevent recurrence, maintain a problem management database and ensure accurate documentation of problems and known errors. assist with restoring IT service interruptions as quickly as possible and to minimize the impact of incidents to the business, communicate the details of Problem incidents status to appropriate parties, coordinates resources and action items related to the resolution of Problem Incidents, coordinates resources and action items related to the Problem investigations. coordinates and Executes Problem Root Cause Analysis and maintains related Information (Known Errors, Workarounds), maintains Problem record and status information. (Solution Implementation).Major Incident Manager: Leading the resolution of major incidents by coordinating with relevant teams to restore normal service operation as quickly as possible. acting as the main point of contact during major incidents, ensuring effective communication with stakeholders and providing regular updates, To ensure that all major incidents are logged, tracked, and managed according to the incident management process, Take ownership of major incidents and coordinate the response efforts to ensure swift resolution, Act as the primary point of contact during major incidents, providing leadership and direction to the incident response team, Facilitate bridge calls and war rooms to drive the resolution process for major incidents, Escalate incidents to appropriate teams and leadership as needed to ensure prompt resolution, Ensure all major incidents are documented comprehensively, including details of the incident, resolution steps, and lessons learned, Develop and maintain incident management metrics and dashboards to monitor performance and identify areas for improvement, Show less Responsible to Maintain stable production environments and testing, Monitoring errors and correct them, Deploy changes in production code, Install and configure WebSphere MQ, Message Broker(IBM Integration Bus) and WebSphere MQ FTE, Perform Configuration changes of WebSphere MQ, Message Broker(IBM Integration Bus) and WebSphere MQ FTE, Upgrade WebSphere MQ, Message Broker(IBM Integration Bus) and WebSphere MQ FTE, Creation and maintenance to Unix scripts, Security Administration for WebSphere MQ, Maintenance AIX OS, update and install APAR's, Perform Performance and regression testing on IIB Flows, certificate Installation and Maintenance, Problem diagnosis and resolution and SAP transaction management Show less To optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to its clients in a cost-effective manner. Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration. Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes. Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. Facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents. Provide a holistic view of the client's environment and make recommendations to improve overall service. The employee focuses on individual/team/department/ operational objectives. Ensure that the Root Cause Analysis for the tower specific services are performed. Show less Position: Business Analyst (IBM Employee)Function: Responsible for capturing customer requirements, developing business requirement document and to manage the delivery of new business enhancements. have direct interaction with the client and work with the project technical development team to meet the requirements of the client. Participate in functional testing and supporting.day to day support and problem resolution, project analysis, solution planning, trouble shooting, documentation preparation, requirement writing, test case participation, test case reviews, operational education, ASCA/audit support and global team leadership for GL issue resolution (e.g. Sev 1) for timely closure. Other department tasks include; SOD support, department measurement input, internal/external audit support, and other tasks as assigned. Show less Application Owner's role for Global Logistics Americas applications. deep knowledge of Compliance, and Application Management tasks. responsible of handle problems, and compliance audits interlocking with different teams in BT (business transformations) IT and outside like as GTS (Global Technology Services), GBS (Global Business Services) and GL (General Ledger) business including Geodis and their suppliers. coordinate and track activities across different teams, manage compliance reviews, etc. Show less

  • Service Availability Manager

    Jan 2018 - now

  • Data Operations Specialist/Iteration Manager

    Jan 2018 - now

  • Major & Incident manager and Problem manager

    Jan 2018 - now

  • WebSphere MQ / WebSphere Message Broker(IIB V9) Administrator

    May 2016 - now

  • Major & Incident manager and Problem manager

    Jan 2019 - Nov 2024

  • Business Analyst

    May 2016 - Oct 2016

  • Application Owner/Application Focal Point

    Jul 2013 - May 2016
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  DB Schenker

  Nov 2024 - now

  Data Service Manager