Britton Howard

Experience

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  United States Marine Corps

  Oct 1997 - Mar 2000

  United States Marine

  Intel Analyst

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  RadioShack

  Mar 2000 - Jan 2002

  Assistant Manager

  Assists the manager in the daily operations of a retail store. These operations can include customer service, sales, and inventory control.Build a loyal customer base by creating long-term relationships •Assist in achieving and exceeding store sales and profit targets •Support the Store Manager in recruiting, hiring, and retaining top tier talent •Effectively balance personal sales and profitability goals, associate sales coaching, and the management of the business •Lead sales efforts in the absence of the Store Manager •Adhere to scheduled hours of work •Other duties as needed Show less

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  Concord International / Air Zenith

  Jan 2002 - Jan 2005

  COO

  Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.■Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. ■Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company. ■Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental, and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. ■Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.■Production - Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. ■Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.■Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities. ■Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Show less

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  APCO Equipment

  Jan 2005 - Jan 2006

  Sales Professional

  Sells company’s products and services in the assigned market to new and current users in an assigned geographic region through direct, face-to-face contact. Does maintain an up-to-date understanding of industry trends and technical developments that:•Sells products/services to new customers in an assigned geographic area to achieve or exceed assigned revenue objectives;•Performs sales presentations to match company’s products with identified needs;•Remains knowledgeable of company’s products to facilitate sales efforts;•Prospecting and networking to acquire new accounts;•Participates in sales forecasting and planning;•Maintains sales records and prospect database as required;•Provides follow-up with customers to ensure customer satisfaction with products and/or services provided. Show less

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  SUPERVALU

  Jan 2006 - Nov 2010

  Loss Prevention Specialist

  Loss prevention associates, also known as loss prevention investigators, store detectives, loss prevention agents, and loss prevention specialists, safeguard company assets. A retail loss prevention specialist works to reduce profitability losses.Necessary qualifications to perform the duties of a retail loss prevention associate include developed communication and analytical skills, attention to detail, patience, and good judgment. Experience conducting legal or ethical investigations. Did interviewed individuals for investigations during open cases to discover the actual truth and facts towards a particular subject. Computer and word processing proficiency and general office items are all essentials of this position. Show less

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  US Security Associates

  Nov 2010 - Jun 2011

  Loss Prevention Manager

  Loss prevention managers are responsible for minimizing the financial losses of a retail operation related to theft, vandalism, accident and injury. Loss prevention managers must work with discretion and professionalism, and maintain confidentiality.Internal focus includes cash handling theft, inventory control, facilities and equipment damage, security access violations, fraud, and a variety of audits of employee activities. Shoplifting, vandalism, counterfeiting, robbery, burglary, and store safety are the primary areas of external focus. As I have retail sales and operations experience, it is helpful, but is not always required. Attention to detail, acute observation, and analytical skills are essential in this position. As a loss prevention manager I have demonstrated success in a position of authority. Experience conducting legal or ethical investigations. Did interview individuals for investigations during open cases to discover the actual truth and facts towards a particular subject. Computer and word processing proficiency and general office items are all essentials of this position. Show less

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  Old Navy

  Jun 2011 - Feb 2012

  Mobile Loss Prevention Agent

  Loss prevention associates, also known as loss prevention investigators, store detectives, loss prevention agents, and loss prevention specialists, safeguard company assets. A retail loss prevention specialist works to reduce profitability losses.Internal focus includes cash handling theft, inventory control, facilities and equipment damage, security access violations, fraud, and a variety of audits of employee activities. Shoplifting, vandalism, counterfeiting, robbery, burglary, and store safety are the primary areas of external focus. Attention to detail, acute observation, and analytical skills are essential in this position. Did interviewed individuals for investigations during open cases to discover the actual truth and facts towards a particular subject. Show less

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  St. Moritz Security Services, Inc.

  May 2012 - Jan 2013

  Executive Security

  Provide an accountability of all displayed items on an hourly inventory count. Keen observations of items that are unsecured that are being currently displayed to a potential client. Ensure the safety of the clients and the assigned store personal while the business is open. Provide a professional demeanor that is at or above the client’s expectation.

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  GoWireless, Inc.

  Jan 2013 - Mar 2022

  IT Risk and Compliance Department Head

  Responsible for all global IT security processes, Access Management items and controls as well as the IT business continuity. This position will work closely with IT stakeholders and business leaders to reduce the risk of business interruptions due to information security issues and IT infrastructure failures. • Document security policies and procedures and communicate to all stakeholders• Interface with IT stakeholders to ensure security policies are adhered to• Lead the effort to implement the security and business continuity aspects of IT frameworks such as ISO 27001, ITIL, COBIT with a specialty in PCI DSS.• Manage the electronic data gathering effort for any litigation purposes• Develop, implement and lead an information security awareness program. Provide training as required• Research new technologies to increase the information security levels within the organization• Perform security audits to ensure security policies and controls are functioning optimally• Develop disaster recovery plans to reduce the risk of business interruption due to infrastructure failures• Develop and manage the IT governance efforts• Develop and manage the testing process for the disaster recovery plans• Work closely with the IT leadership to develop an infrastructure that is highly reliable and available • Generate IT Risk Management operational reporting to provide visibility into the performance of this function• Manage a global team around 15 people consisting IT Risk, Compliance and Access Management Analysts Show less

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  Computer Task Group contracted to support GCI

  Jul 2023 - now

  Project Manager IV – PCI Compliance and IT Security Architecture

  Contracted out to support GCI in their journey to become PCI compliant by supporting their IT team directly and working with the security team that owned the auditory process, Engagement at all levels of IT with analysis and advisement to senior management on architected strategies to overcome all challenges related to PCI security design and documentation.• Guide another contractor in properly documenting PCI related standards and processes for IT.• Project manage the effort to become PCI compliant, create statistics and reporting on annual results, and track PCI related ticketing in the IT ITSM software.• Collaborate with the Agile SWIFT team for PI planning to integrate PCI compliance into regular programs.• Architected an IT PCI program and culture into the IT team.• Directly interfaced with Senior directors and VP’s for alignment of project plans from teams under both the CIO and CISO.• Give technical recommendations for all items related to PCI scoped infrastructure, PCI descoping recommendations, O365 related initiatives outside of PCI to support the teams overcome challenges and guide technical teams on recommendations for general IT related initiatives that I have knowledge in from past experience. Show less