Prashant Kotnala

Experience

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  Spanco ltd

  May 2012 - Oct 2013

  Spanco ltd

  • implemented site to site vpn that involved ipsec protocol between cisco asa, routers,• configure the ipsec site to site and remote access vpn on the cisco routers, asa.• helping the customers configuring the site to site vpn, anyconnect, ldap, gre, l2tpover ipsec. • handles the priority cases for the customer and involve the developers if seems any weird issue to find out any bug possibility.• recreates the issue at our end, if customer can’t change anything in the production and check if we also see the same behavior which customer is seeing. show less

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  Ibm

  Feb 2014 - Jan 2015

  Noc engineer

  oriental bank of commerce (obc ) :• working for the indian obc bank at the disaster recovery site .• my role is assist the network team for the smooth functioning of network to co-locations .• do the troubleshoot part of network devices .• monitors the different links and talk to the respective service providers .• do the configuration of different modems devices .• configure the routers and switches for the regional offices.• create site-to-site vpn’s between the different regional offices. show less

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  Aricent

  Jan 2015 - Feb 2018

  Network engineer

  project: working as cisco tac engineer with voice over ip technology which includes knowledge of: cisco unified communications manager (version 8.x,9.x,10.x) cisco unified contact center express(version 8.x,9.x,10.x,11.x,finesse,social miner, media sense )job responsibilities • utilizing the cisco lab to its potential by recreating customer’s set-up in a controlled environment to determine the cause of the issue.• frequent interaction with development engineers in order to provide solutions by modifying the code and base level configuration. • installation and configuration of cisco unified contact center express (uccx), cisco unified communications manager (cucm) .• troubleshooting high cpu and core dump issues on the cisco unified contact center express (uccx).• configuration and troubleshooting of all the features on the cisco unified contact center express (uccx) which includes following: ip phone agent service (ippa) historical reports and external database application silent monitoring & recording custom work flow and scripting• analyzing mivr, mcvd, madm, app-sys logs, jtapi, agent & supervisor debug log files for various uccx issues related to root cause analysis and reading wire shark packet captures.• installation and configuration of call manager with features like extension mobility, media resource.• configuration of cisco ip phones series 7965, 7962, 7960, 7940, 7914 etc.• keeping a regular follow up with the customer about the progress of the cases as per the sla of follow up and further closing the cases as per the specified process and consent of customers. show less

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  Algosec

  Mar 2018 - Dec 2020

  Network engineer

  • handling customer’s queries regarding different algosec products.• troubleshooting linux platform devices • analyzing the firewall in algosec device to optimize the policies• opening change requests in algosec fire flow to change any rule in the firewall.• troubleshooting log collection for the firewall with algosec in order to provide policy optimization.• troubleshooting monitoring of firewalls to detect live changes in the firewall.• working with risk analysis for firewall rules.• working with standard compliances of firewalls.• working with baseline profile for different vendors of a firewall.• working with various workflows in fireflow for opening a change request.• searching a firewall rule in algosec database and troubleshooting via running sql queries.• searching a firewall rule in algosec database and troubleshooting via running sql queries.• helping the customers to create compliance report for auditing purpose such as pci-dss, iso 200.• helping customers to create the baseline compliance for the firewalls. • reviewing the customer risk profiles and guide them for betterment.• working towards risk management and how to mitigate the risks.• working with the internal team towards the resolution of cve’s. show less

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  Comcast

  Jan 2021 - now

  Engineer 3 - security operations

  engineer - 3 , security operations at comcast