Gary Parsisson MFIA

Experience

• 

  MPSI Inc

  Jan 1987 - Mar 1992

  Regional Director Financial Services

  Reporting to General Manager Asia / PacificResponsibilities:Sourcing new potential consulting/licensing client in Australia / NZ.Selling services through syndicated market research studies.Manage data gathering / analysis of market research studies.Business development through growing relationships.Achievements:Most successful Financial Services Director worldwide.Assisted with market study in Paris, France.Introduced credit card 'scorecard' to Thailand market.Built and sold database studies in all major NZ cities. Show less

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  St George Bank

  Jan 1992 - Jan 1993

  Area Sales Manager

  Sales and Leadership in St George Direct.Operational measurements / minimum standards Branch Network.Sales and Service leadership as Area Manager (including Financial Planners).; Successfully implemented separate contact centre award.Implemented 'Staff Banking' model / process.Set 'benchmarks' for branch and mobile sales force.Successfully project managed St George entrance into SA/WA.Runner up employee of the year 1994.

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  George Bank

  Mar 1992 - Dec 1998

  St
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  ANZ Banking

  Jan 1999 - Sept 1999

  Head

  Lead the National Contact Centre Team of 800 employees to deliver and “delight” ANZ customers through sales and service.Achievements:Restructured the leadership team to enable a clear focus on sales.Established the “Asian Banking Team”.Merged “One Bank” home loans with ANZ branding.Implemented the “7 Habits” leadership program for all business unit leaders.

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  Commonwealth Bank

  Sept 1999 - Mar 2011

  Continually drive a decline in the 'Bad Debt' expense ratio for all Retail Bank Products.Lead a team of around 1000 people to focus on operational improvement and cost reduction.Build and improve business relationships with all associated businesses within the Commonwealth Bank and Industry bodies, including the Ombudsman and Parliamentary Committees.Achievements:Business Owner and Project Leader for the “Collections Transformation” project - a $25 million dollar investment in my business unit.Change Leader for the “People” strategy in the transformation program.Established a career pathway and targeted leasing program for all roles within the business, improving staff engagement scores.Bad Debt expense targets exceeded year on year (including during Global Financial Crisis).Introduced the “debt sales” model to the Commonwealth Bank bringing a significant dollar benefit to the group.Significantly improved the relationship between CBA and the Banking Ombudsman.Presented CBA position on Debt Collection to both Federal and State Parliaments.Introduced and embedded a coaching program for all employees in the business.Achieved continued high level results in the annual 'Gallup' people satisfaction surveys. Show less Sales and Business DevelopmentDirect BankingResponsibilities:Responsible for the sales and support of CBA's Retail Bank products via telephone sites across Melbourne, Sydney and Brisbane. Promotion of the telephone as a sales channel to other internal CBA business units.; Exceeded all sales target expectations for all products.Established a 'greenfield' outbound telesales units to contact clients who had been identified for potential product sales or were at risk of defecting.Personally recognised by receiving a CEO Service Award in 2004. Show less Established the sales and support function for CBA / Woolworth's Ezy Banking through outsourced relationships with an external supplier in a 'greenfield' operation in Melbourne CBD..Achievements:Business unit established and operational ahead of time and under budget.Introduced sales process for the contact service.Established “HomePath” Home Loans as an alternative home loan product for CBA.Introduced and established a career path for sales teams.Mentored contact centre manager to win the “2001 National Contact Centre Manager” award at the A.T.A. conference. Show less

  • General Manager

    Jul 2010 - Mar 2011

  • General Manager

    Sept 1999 - Mar 2011

  • General Manager

    Nov 2004 - Jul 2010

  • Executive Manager

    Mar 2002 - Nov 2004

  • Executive Manager

    Sept 1999 - Jan 2002
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  The Salvation Army

  Mar 2012 - Mar 2016

  • Development Manager

    Jun 2013 - Mar 2016

  • Business Appeals Coordinator

    Mar 2012 - May 2013
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  Postvention Australia Inc

  Jun 2013 - Jun 2018

  Honorary Chief Executive Officer
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  The Salvation Army Australia - NSW, Qld & ACT

  May 2016 - Nov 2017

  Operations Coordinator
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  Reach Homeless Services

  Apr 2018 - now

  Executive Director / Chief Executive Officer