Chris Weaver

Experience

• 

  State Farm Insurance, Eric Evans Agency

  Jan 2008 - Jan 2010

  Insurance Account Rep/Agent

  • Manager of and accountable for all auto sales for office with 150% growth year over year• Oversaw all handling of customer service while maintaining sales quota• Piloted office towards a 50% growth in 2009 from the previous year• Led office with average of 75 submitted applications per month

• 

  LexisNexis

  Mar 2010 - Feb 2011

  Credentialing Compliance

  • Held accountable for contacting sales, customers, and operations to obtain credentialing documents for the re-qualification of existing customer accounts• Averaged handling 290% customer account requests per day above required quota• Facilitated successful completion of regulated and unregulated data re-verification projects in which over 3,000 customer accounts were re-credentialed

• 

  LexisNexis Risk Solutions

  Feb 2011 - now

  - Utilize RPD administration tool, perform research, design and update subject area content in OBIEE- Resolve complex technical issues related to dashboards and reports, while pro-actively communicating between key stakeholders in business and technology- Provide all-around solution design and diagnostic services to key stakeholders in various development environments (OBIEE, Tableau, SQL server, and Power BI)- Develop and maintain business intelligence analyses/dashboards in OBIEE and Power BI Show less - Collaborate with operational intelligence teams to develop dashboard reports containing key metrics. - Reduced the manual reporting effort >98% annually through automation and dashboards for RISK solutions since 2015 - Ensure that dashboards are clearly understood, utilized, and integrated into the decisions made by the OI departments. This includes a dedicated rollout of Oracle Business Intelligence and support of several segments of individuals. - Partner with data warehouse and Oracle Business Intelligence teams to implement reporting improvements through managed projects (data and/or technology changes). - Collaborate with business clients primarily using 1x1 interviews, facilitate small group sessions and/or larger JAD sessions as appropriate. Use group facilitation techniques to drive consensus. Show less • Act as a liaison between sales and customer interaction, credentialing, account set-up, product managers, customer accounting, customer support, finance and customer operations • Orchestrate the development, maintenance and distribution of order accuracy and volume reporting for sales’ leadership which encompasses over 1000 orders per month with detailed visibility into sales accuracy, turn-around time, and volume on monthly basis• Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and contract implementation by utilizing MBS, Siebel and Compass systems• Identify and act on procedural updates, process improvements, and general back office support • Coordinate the strengthening of working relationships with sales team, internal processing teams, and customers • Maintain 99% onboarding accuracy from 2011-present for all submitted opportunities Show less

  • Lead Data Analyst

    Feb 2023 - now

  • Senior Software Engineer

    Jun 2022 - Feb 2023

  • Software Engineer III

    Nov 2017 - Jun 2022

  • Business Analyst - Reporting

    May 2015 - Feb 2018

  • Account Support Analyst

    Feb 2011 - May 2015