Rory Mitchell, MBA

Experience

• 

  US Navy

  Feb 1987 - Feb 1993

  Avionics Technician

  Second Class Petty Officer (E5)RF Technician AWG-9USS Abraham Lincoln (CVN-72)AIMD – NAS MiramarNATTC (AFTA) – NAS Millington

• 

  B/E Aerospace

  Apr 1996 - Jun 1999

  Production Supervisor

  - Analyzed testing results and inserted corrective actions to minimize future defects.- Read drawings, parts lists and work instructions determining materials needed, order of operation and positioning of components for various assembly jobs.- Managed the assembly and testing of PC boards for installation into higher assemblies for 100% accuracy.

• 

  Thales Avionics

  Jun 1999 - Oct 2001

  Production Manager

  • Designed test equipment ensuring functionality of assembled Video Display Units (VDU).• Worked with customers to establish specific requirements resulting in overall satisfaction level increase.

• 

  Airshow, Inc.

  Oct 2001 - Oct 2004

  Service Center Manager

  • Restructured manufacturing area, designing and implementing operational strategies, ultimately reducing costs $1.2M. • Spearheaded departments’ Lean efforts for annual cost savings of $2M.• Established and maintained zero major-finding quality audits ensuring all departments complied with FAR-145, Part-21, and ISO-900x regulations.

• 

  Rockwell Collins

  Oct 2001 - Oct 2016

  • Made analytical business decisions based on operational data gathered from SAP (BW/BI).• Played key role in developing pricing models driving 35% service level improvement.• Managed a team of Sub-contract personnel to administer and ensure that contractual obligations were being met by vendors.• Implemented in-house training and job shadowing program sessions for key clients, raising customer service quality scores 15%. • Implemented SAP for Airshow products as part of relocation effort on time, within budget, and with minimal disruption to business.• Consolidated 3 service centers into 1 center of excellence increasing productivity 25%. • Developed and facilitated customer service training program for lead technicians and customer service representatives at domestic sites, including Mexico, increasing team engagement and performance.• Actively participated in Six Sigma projects streamlining vendor process, increasing productivity 20%.

  • Customer Service Senior Manager

    Jan 2007 - Oct 2016

  • Operations Manager

    Nov 2005 - Jan 2007

  • Manager, Airshow Operations

    Oct 2001 - Nov 2005
• 

  Bunting Magnetics Co.

  Apr 2017 - now

  Areas of Expertise:• Organization Design and Build • Supply Chain Management• Strategic and Operational Planning • Lean Six Sigma• Continuous Improvement • Quality Management• Multi-Site Operations Management • Export Compliance• Call Center Management • P & L, Budgeting

  • CUSTOMER SERVICE / OPERATIONS LEADER

    Apr 2017 - now

  • Customer Support Manager

    Apr 2017 - now