Jocelynn Clemings

Experience

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  Cleveland Indians

  Oct 2005 - Apr 2006

  Ticket Manager, Spring Training

  In this role I was responsible for all aspects of Spring Training ticket sales including service, operations and fulfillment. Additionally, I worked closely with the team's operations coordinator to identify, develop and implement marketing opportunities and promotions. • Wrote/edited/designed promotional materials including pocket schedules and ticket mailers.• Created and implemented marketing and management sales plan for all game tickets.• Hired, trained and managed game-day ticketing staff and Box Office Intern.• Processed all payments, balanced all sales and prepared daily deposit and sales reports. • Served as liaison between Ticketmaster, the Cleveland Indians and the customer.• Increased new season ticket holder base by 21% while maintaining an 87% renewal rate. • Surpassed 2005 group ticket sales by 21% by mid-season.• Provided necessary troubleshooting to ensure excellent customer service. Show less

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  Ohio Department of Transportation

  Aug 2006 - Jun 2016

  Public Information Officer & Spokesperson

  Joined as an entry level communicator and was quickly promoted to management and lead spokesperson in a top-20 market. After several years in that role, I found a new challenge as a member of the team constructing Ohio’s largest ever transportation investment at a price tag of over half a BILLION dollars. I managed several consultant contracts and helped to turn the tide of public opinion during a challenging project. • Directed PR, marketing & communications/crisis communications.• Developed brand and managed brand identity within the market.• Managed multiple budgets for advertising, consultant services, etc.• Coordinated closely with local, state and federal leaders.• Developed messages/tactics/strategies for informing and engaging the public & businesses.• Planned and executed events including groundbreakings, ribbon cuttings, etc. • Managed and developed content and maintained website and social media/new media content. Show less

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  Northeast Ohio Areawide Coordinating Agency (NOACA)

  Jul 2016 - Jan 2019

  Manager of Communications & Public Engagement

  Responsible for strategic communications, social media, website development, public participation, media relations (including earned media) and engagement. I worked to build relationships with partner agencies, stakeholders & elected officials to grow visibility of the agency.• Planned and executed major communications efforts, including 20-year transportation plan.• Developed and executed media relations, web development, and social strategies to increase awareness.• Developed and executed strategic communications plans and public participation plans.• Actively engaged the community and stakeholders.• Managed staff of two to three individuals, including graphic design.• Served as lead public information officer and act as spokesperson.• Designed and implemented agency-first branding guide.• Greatly increased social media presence. Show less

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  Case Western Reserve University

  Feb 2019 - now

  Manager for Communications & Special Projects

  Responsible for advancing initiatives of the Office of the Provost through development and implementation of strategic communications plans and messages—as well as the conduct of research, preparation of related materials, and participation in key meetings at the direction of the Chief of Staff. Work closely with the Chief of Staff and engage with other leaders in the Office of the Provost to identify emerging priorities and discern when and how to begin the process of informing key stakeholders and larger constituencies about them. Responsible for all communications originating from the Provost and select designees, including speeches, talking points, op-ed columns, articles, and correspondence. Show less