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Melissa Marable

Melissa Marable

Followers of Melissa Marable369 followers
location of Melissa MarableJefferson, Maine, United States

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  • Timeline

  • About me

    Business Support Manager @ T-Mobile | Process-driven problem solver with attention to detail.

  • Education

    • Ashford University

      2016 - 2017

    • Capella University

      2024 -
      Master of Business Administration - MBA Project Management

    • Saint Michael's College

      2001 - 2005
      Bachelor's degree PSYCHOLOGY

      Activities and Societies: Diversity Coalition, Multicultural Student Affairs

  • Experience

    • T-Mobile

      Mar 2015 - Nov 2023

      Point of contact for all policy/procedure related issues, provided clarification between partner and national teams. Responsible for execution of process, enhancements, and changes. Partnered with quality, training, customer delivery and operations. Participated in daily and weekly meetings with peers, provided EOW data to senior leaders. Assisted wtih escalations relating to policy and customer concerns. Helped grow employee membership from 400 to 20,000. Supported the MCN board by attending meetings, providing updates and 1:1 mentorship. Partnered with other employee resource groups for intersectional events. In this time the team created the first ever MCN newsletter. Participated and guided events such as Stand Against Racism Campaign, Talking with Trailblazers featuring employee panel and Dr. Jen Walter, Shiza Shahid guest speaker with WLN, MLK day community give back events and more. Screened all candidates and completed all interviews for high volume call center. Partnered with recruiter at all hiring events including Hire a Vet campaign. Met with site senior leadership team to discuss pipeline, potentials, hiring events and ensured that site was on target to hit hiring plan.

      • Business Support Manager Global Care

        Feb 2018 - Nov 2023

      • Multicultural Network ERG Frontline Outreach and Co-chair

        Jun 2014 - Jul 2021

      • Hiring Manager

        Mar 2015 - Jun 2017

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Melissa Marable
      Values Award Rob Sisler T-Mobile Global Care Jul 2023 Exemplifying the “Include Each Other” value in such impactful ways. For being a DE&I champion, investing time, effort and her passion into creating an open, supportive & inclusive environment. She understands the true purpose of DE&I and has the influence, trust and leadership to create meaningful change. But to me, the impact doesn’t stop there. Even with a long tenure in GC, Mel is constantly challenging herself to learn and get better. She seeks out feedback and is able to reflect and… Show more Exemplifying the “Include Each Other” value in such impactful ways. For being a DE&I champion, investing time, effort and her passion into creating an open, supportive & inclusive environment. She understands the true purpose of DE&I and has the influence, trust and leadership to create meaningful change. But to me, the impact doesn’t stop there. Even with a long tenure in GC, Mel is constantly challenging herself to learn and get better. She seeks out feedback and is able to reflect and implement with a fire to bring her best self every day. She truly understands the mission… We don’t succeed, unless WE ALL succeed and operates cross functionally & within our team with that core mission top of mind. Show less
    • Awarded to Melissa Marable
      BE YOU Award T-Mobile DE&I Jan 2019