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Trinity Schumaker

Trinity Schumaker

Scooper

Followers of Trinity Schumaker467 followers
location of Trinity SchumakerCharlotte, North Carolina, United States

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  • Timeline

  • About me

    Senior Member Experience Manager/ Team Lead

  • Education

    • Grassfield High School

      2008 - 2012

      Activities and Societies: I was involved in cheerleading, student council, and the theater department at my high school. As a student in high school, I earned good grades and also earned great experiences through many social organizations. During my freshman year of high school I was involved in cheerleading and also theater. During my sophmore year I focused on working and continuing my involvement in the theater department at my school. Junior and Senior year of high school I participated in student council and in the theater department.

    • Liberty University

      2012 - 2016
      Bachelor's degree Criminal Justice

      During my time as a student at Liberty University I have been involved in my classes and have kept a regular schedule of school and work. I have enjoyed participating in activties through Liberty University and volunteering through my church.

  • Experience

    • Bruster's Real Ice Cream

      May 2010 - Nov 2011
      Scooper

    • Forever 21

      Mar 2011 - Jul 2012
      Sales Associate

    • Liberty University

      Aug 2012 - May 2016
      Student

    • TJ Maxx

      Oct 2012 - Aug 2014
      Sales Associate

    • Shoemaker's Grille

      Oct 2014 - Aug 2016
      Banquet Server

    • Thriveworks

      May 2016 - May 2018
      Team Lead Client Care Coordinator

      Team Leadership in Scheduling Department. -Managed a team of 5 Scheduling Coordinators.-Coached and developed team skills to improve metrics.-Assisted escalated clients when they sought assistance of a supervisor.-Implemented team training binders to streamline duties and responsibilities.-Developed staff schedule to ensure success during peak call times.

    • Fit Body Boot Camp

      May 2018 - May 2019
      Location Operations Manager

      Performed daily various communication with 150 members and clients, that ranged from billing questions to nutrition advice. Converted trial clients to committed memberships through knowledge of nutrition plans, classes, and community. Coordinated with members when issues arose to promptly solve any complaint or concern. Provided exceptional customer service to obtain new clients through referrals. Measured clients' overall fitness by completing comprehensive evaluations through performing InBody Scans and discussing body fat percentage/ muscle mass/ body weight. Cultivated positive relationships with participants by interacting with them during group fitness classes. Relayed member's feedback to Head Trainer advocating for their wellbeing. Show less

    • Atrium Health

      Jun 2019 - May 2021

      Duties Include:-Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules. -Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.-Implement corporate and departmental policies, procedures, and service standards in conjunction with management.-Meet with Health Coaches for supervision to discuss areas of improvement and coaching techniques.-Provide data analysis for upcoming projects and provide project management for the department. Show less Duties Included:-Work with a team, including medical providers and psychiatrists, to plan the best course of action to help clients to achieve their goals within mental and physical health.-Help clients create and implement effective solutions to improve their health and wellness, through SMART goal setting and Motivational Interviewing techniques.-Facilitate sessions with clients via phone and provide resources to patients during sessions.-Use knowledge of medical conditions, nutrition, and diet to partner with patients and their providers. Show less

      • BHI Office Supervisor and Health Coach Manager

        Jun 2020 - May 2021

      • Health Coach

        Jun 2019 - Jun 2020

    • Betr Health

      May 2021 - Nov 2021
      Health And Wellness Coach

    • Calibrate

      Nov 2021 - Sept 2022
      Health Coach

      We’re changing the way the world treats weight. Join us!: https://grnh.se/20e70c834us

    • Weekend Health

      Sept 2022 - now

      • Senior Member Experience Manager/ Team Lead

        Feb 2023 - now

      • Member Experience Manager

        Sept 2022 - Feb 2023

  • Licenses & Certifications

    • Certified Health and Wellness Coach

      Wellcoaches
      Oct 2020

  • Volunteer Experience

    • Group Leader

      Issued by LightHouse Kids Ministries on Jan 2014
      LightHouse Kids MinistriesAssociated with Trinity Schumaker