Muhammad Dhafa Hendizein

Experience

• 

  Kementerian Dalam Negeri

  Jul 2019 - May 2022

  1. Monitoring network. using LibreNMS tool2. Maintenance network hardware, such as Router, Switch, AP, Server, Switch Rack3. Troubleshoot Network/PC/Printer/Scanner4. Software instalation 1. Monitoring server and local network. Using the LibreNMS tool,2. Maintenance of network devices,3. Troubleshooting printer/PC/scanner/Lan

  • Network Operations Center

    Jan 2021 - May 2022

  • IT Support Technician

    Jul 2019 - May 2022
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  Gasnet Indonesia

  Jun 2020 - Jan 2021

  Network Engineer

  install, test, boost, maintain, and fix various networl equipment, such as Router, L2/L3 Switch, Access Point, Fiber Optics, and companies’ facilities, among others. They resolve issues promptly by logging into switches and by following instructions from the networks operation center (NOC) or a senior engineer. These technicians need to see to it that network standards and processes are developed and applied. They will have to submit regular reports to their reporting heads on empty ports.

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  Ministry of Health of the Republic of Indonesia

  Jul 2022 - Jul 2023

  Network Operations Center

  1. Monitoring the network. Using the LibreNMS tool,2. Maintenance of network devices, such as AP, Switch, Firewall, DHCP Server, Router3. Troubleshooting printer/PC/scanner4. Network troubleshooting5. Software installation6. VPN Tunneling Troubleshooting

• 

  PT.Panca Anugerah Bersama

  Jul 2023 - Jan 2025

  Network Engineer

  - Designed, implemented, and maintained complex network infrastructures, including LAN, WAN, VPN, and ensuring optimal performance and security.- Conducted thorough network assessments, identifying and addressing potential bottlenecks, vulnerabilities, and other network inefficiencies.- Provided troubleshooting support for network-related issues, ensuring minimal downtime and fast resolution of service disruptions.- Monitored network performance using tools like Wireshark, SolarWinds, and PRTG to ensure smooth and reliable connectivity for end users.- Collaborated with sales teams to understand client requirements and provided technical solutions, including network designs, product recommendations, and cost estimations.- Created and presented Proof of Concept (PoC) solutions for potential customers, demonstrating the capabilities of proposed network infrastructure and configurations.- Provided expert guidance on network architecture, helping customers make informed decisions on the selection and deployment of network technologies. Show less

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  Moratel International Pte Ltd / PT Mora Telematika Indonesia Tbk

  Jan 2025 - now

  On Site Engineer

  1. Service Monitoring & Assurance - Monitor network and service performance (backbone, access, and customer connections). - Ensure service availability and reliability according to SLA standards. - Perform real-time troubleshooting for incidents, degradations, or outages.2. Incident & Problem Management - Receive, analyze, and resolve service disruption reports from NOC or customers. - Escalate unresolved or complex issues to higher-level support or vendor teams. - Document incidents, root causes, and corrective actions.3. Customer Support & Escalation Handling - Act as the escalation point for enterprise and priority customers. - Coordinate with field engineers and technical teams to ensure timely resolution. - Provide clear communication and status updates to customers.4. Configuration & Maintenance - Support configuration, testing, and provisioning of services (Internet, IP Transit, Metro-E, etc.). - Conduct preventive and corrective maintenance to minimize downtime. - Assist in network optimization and capacity management.5. Coordination & Reporting - Liaise with internal teams (NOC, Engineering, Field Ops, Billing) to ensure smooth service operations. - Provide daily, weekly, and monthly service performance reports. - Recommend improvements in processes and technical solutions.6. Compliance & Documentation - Maintain updated documentation for configurations, incidents, and procedures. - Ensure compliance with company policies, industry standards, and security guidelines. Show less