Edward Russell

Experience

• 

  Atos

  Dec 2011 - Jul 2019

  • Attend Customer Meetings, both face to face and over the phone• Supervision of colleagues (SACM managers) including coaching, training and mentoring.• Ensuring adherence to customer specific SLA’s and internal KPI’s• Ensuring that up to date central management databases (CMDB’s) are maintained• Re-baseline a customer CMDB as they didn’t have confidence of the assets listed within it. This led to a significant overhaul of assets, both being removed and added but the customer now has confidence in their CMDB.• Creating new TOR’s to add additional assets into the customer central management database• Dealing with Transitions• Attending meetings with commercial to discuss billing from the central management database to the customer Show less • Attending Customer Meetings• Delivering presentations to the customer• Setting up and chairing Executive Change Advisory Boards• Setting up and chairing Major Change Change Advisory Boards• Supervision of colleagues (change managers & change co-ordinators) including coaching, training and mentoring.• Ensuring adherence to customer specific SLA’s and internal KPI’s• Writing and updating Local Working Instructions, including adherence to version control• Engagement and delivery of LEAN initiatives• Identifying and delivering efficiencies or streamlining opportunities• Deputising for Principal Change Manager• Creating new process documentation for new business and updating existing process documents in line with business requirements• Ensuring that any secure documentation is sent via CJSM Show less As a Change Manager my responsibilities include:• Validation of changes, ensuring strict quality assessments and rejecting poor quality changes• Enforcing Change Management policies across multiple accounts• Preparing and chairing Change Advisory Boards and producing accurate minutes for production and non-production changes• Setting up and chairing Post Implementation Review meetings with the customer to ensure lessons have been learnt • Maintaining a change schedule (forward schedule of change)• Collaboration with all other ITIL disciplines• Attending Customer Meetings• Delivering presentations to the customer• Setting up and chairing Major Change Change Advisory Boards• Supervision of colleagues (change co-ordinators) including coaching and training• Ensuring adherence to customer specific SLA’s and internal KPI’s• Writing and updating Local Working Instructions, including adherence to version control• Engagement and delivery of LEAN initiatives• Identifying and delivering efficiencies or streamlining opportunities Show less

  • Principal Service & Configuration Manager

    Nov 2017 - Jul 2019

  • Senior Change Manager

    Oct 2015 - Nov 2017

  • Change Manager

    Oct 2013 - Oct 2015

  • Change Management Coordinator

    Aug 2012 - Oct 2013

  • First Line support Analyst

    Dec 2011 - Aug 2012
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  Smart DCC

  Jul 2019 - now

  Change Manager