Cauê Pires

Cauê Pires

Young Apprentice – Nuvemshop

Followers of Cauê Pires998 followers
location of Cauê PiresSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    SAP - Cloud Renewals Executive

  • Education

    • Colégio Anhembi Morumbi

      2021 - 2021
      Ensino Médio HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
    • Colégio Núcleo

      2019 - 2020
      Ensino Médio
    • FIAP

      2022 - 2023
      Ensino Superior Information Systems Analysis and Development

      - Integration and development of WEB applications using technologies such as HTML 5, CSS 3, Javascript, AngularJS, Bootstrap, and ReactJS.- Creation of functional prototypes based on best UX/UI practices.- Project management using agile management techniques (Scrum, XP, and Kanban).- Development of customized distributed, web, and mobile applications using technologies such as Python, Java, C#, Kotlin (Android), Swift (iOS), and Javascript.- Work with leading frameworks on Java… Show more - Integration and development of WEB applications using technologies such as HTML 5, CSS 3, Javascript, AngularJS, Bootstrap, and ReactJS.- Creation of functional prototypes based on best UX/UI practices.- Project management using agile management techniques (Scrum, XP, and Kanban).- Development of customized distributed, web, and mobile applications using technologies such as Python, Java, C#, Kotlin (Android), Swift (iOS), and Javascript.- Work with leading frameworks on Java and .NET platforms.- Interaction with standard SQL databases (Oracle) and NoSQL.- Support business strategies by structuring data with dimensional modeling and ETL processes.- Utilization of cloud computing with technologies for web services and RESTful.- Development of solutions that encompass emerging technologies such as Blockchain, Artificial Intelligence, and IoT.- Creation of an entrepreneurial mindset, expanding and validating ideas, problem-solving, and understanding the market. Show less

    • Pontifícia Universidade Católica do Paraná

      2024 - 2026
      Ensino Superior IT Management

      The Information Technology Management course trains professionals to manage projects, processes, and services in the technology field of organizations, with a systemic perspective aligned with corporate governance strategy.

  • Experience

    • Nuvemshop

      Jul 2021 - Oct 2022
      Young Apprentice – Nuvemshop

      • Customer acquisition, data entry in SalesForce platform, contact for profile analysis and lead generation.• Support the Sales Development Representative team. • Apprenticeship course taken concurrently with the position. Knowledge of workplace behavior, interpersonal skills, effective communication, and other soft skills.

    • SAP

      Nov 2022 - now

      • Responsible for data analysis and managed cases related to churn, renewals and go-lives nationally within the CSS organization.• I provide follow-up and support for the Customer Engagement leadership. My focus includes strategically solving problem, planning actions to enhance customer relationships and lifecycle, implementing strategic actions to prevent churns, managing accounts, guiding the customer value journey for cloud, and maintaining a strong relationship with Customer Success Partners and executive directors.• Ensure that internal team KPIs are 100%, updating and creating projects in SAP Cloud Reporting, monitoring opportunities in SAP Harmony to ensure that the Renewal Rate aligns with the follow-up of the team, and creation of termination process.• Support CSPs and leadership in SAP customers Go-Lives, adoption and implementation of our solutions.• Power Apps application creation, assistance in organizing internal events. Show less

      • SAP - Cloud Renewals Executive

        Mar 2024 - now
      • SAP - Customer Engagement

        Nov 2022 - Mar 2024
  • Licenses & Certifications

    • Account Management Activities - Relationship Assessment Workshop

      SAP
      Oct 2023
    • Account Management Activities - Alignment and Communication

      SAP
      Oct 2023
    • Incident Management, Escalation and Proactive Support for Cloud Success Services

      SAP
      Oct 2023
    • Cultivating a Growth Mindset

      LinkedIn
      Sept 2023
      View certificate certificate
    • SAP Cloud Releases for CSS

      SAP
    • Certificate in System Analysis and Web Prototyping

      FIAP
      Dec 2022
    • S-CSP Learning Program: Expand & Renewals Module Activity

      SAP
      Sept 2023
    • Professional Qualification Certificate in Digital Entrepreneurship and Information Technology Management

      FIAP
      Dec 2023
    • SAP: entendendo suas características gerais

      Alura
      Jul 2023
      View certificate certificate
    • Account Management Activities - Outcome Success Planning & Execution

      SAP
      Oct 2023
    • Discovering Your Strengths

      LinkedIn
      Sept 2023
      View certificate certificate
    • Leading with a Growth Mindset

      LinkedIn
      Sept 2023
      View certificate certificate
    • New Enterprise Customer Success Partner Learning Journey (E-CSP)

      SAP
      Oct 2023
    • Scrum Fundamentals Certified

      SCRUMstudy - Accreditation Body for Scrum and Agile
      Aug 2022
    • Certificate in Web 2.0 Development and Design

      FIAP
      Dec 2022
    • Certificate of Professional Qualification in Mobile App Development

      FIAP
      Jul 2023
    • Drive adoption and secure renewals with SAP Training and Adoption

      SAP
      Sept 2023
    • Formação Gestão e Aplicações SAP

      Alura
      Sept 2023
      View certificate certificate
    • SAP Activate: gestão ágil em projetos SAP

      Alura
      Sept 2023
      View certificate certificate
    • Harmonized Customer Service Management (HCSM) & ServiceNow

      SAP
      Oct 2023
    • Cloud Architecture: Core Concepts

      LinkedIn
      Apr 2023
      View certificate certificate
    • Exploring Support and Success Essentials for SAP Cloud Solutions - Record of Achievement

      SAP
      Sept 2023
      View certificate certificate