
Cauê Pires
Young Apprentice – Nuvemshop

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About me
SAP - Cloud Renewals Executive
Education

Colégio Anhembi Morumbi
2021 - 2021Ensino Médio HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
Colégio Núcleo
2019 - 2020Ensino Médio
FIAP
2022 - 2023Ensino Superior Information Systems Analysis and Development- Integration and development of WEB applications using technologies such as HTML 5, CSS 3, Javascript, AngularJS, Bootstrap, and ReactJS.- Creation of functional prototypes based on best UX/UI practices.- Project management using agile management techniques (Scrum, XP, and Kanban).- Development of customized distributed, web, and mobile applications using technologies such as Python, Java, C#, Kotlin (Android), Swift (iOS), and Javascript.- Work with leading frameworks on Java… Show more - Integration and development of WEB applications using technologies such as HTML 5, CSS 3, Javascript, AngularJS, Bootstrap, and ReactJS.- Creation of functional prototypes based on best UX/UI practices.- Project management using agile management techniques (Scrum, XP, and Kanban).- Development of customized distributed, web, and mobile applications using technologies such as Python, Java, C#, Kotlin (Android), Swift (iOS), and Javascript.- Work with leading frameworks on Java and .NET platforms.- Interaction with standard SQL databases (Oracle) and NoSQL.- Support business strategies by structuring data with dimensional modeling and ETL processes.- Utilization of cloud computing with technologies for web services and RESTful.- Development of solutions that encompass emerging technologies such as Blockchain, Artificial Intelligence, and IoT.- Creation of an entrepreneurial mindset, expanding and validating ideas, problem-solving, and understanding the market. Show less

Pontifícia Universidade Católica do Paraná
2024 - 2026Ensino Superior IT ManagementThe Information Technology Management course trains professionals to manage projects, processes, and services in the technology field of organizations, with a systemic perspective aligned with corporate governance strategy.
Experience

Nuvemshop
Jul 2021 - Oct 2022Young Apprentice – Nuvemshop• Customer acquisition, data entry in SalesForce platform, contact for profile analysis and lead generation.• Support the Sales Development Representative team. • Apprenticeship course taken concurrently with the position. Knowledge of workplace behavior, interpersonal skills, effective communication, and other soft skills.

SAP
Nov 2022 - now• Responsible for data analysis and managed cases related to churn, renewals and go-lives nationally within the CSS organization.• I provide follow-up and support for the Customer Engagement leadership. My focus includes strategically solving problem, planning actions to enhance customer relationships and lifecycle, implementing strategic actions to prevent churns, managing accounts, guiding the customer value journey for cloud, and maintaining a strong relationship with Customer Success Partners and executive directors.• Ensure that internal team KPIs are 100%, updating and creating projects in SAP Cloud Reporting, monitoring opportunities in SAP Harmony to ensure that the Renewal Rate aligns with the follow-up of the team, and creation of termination process.• Support CSPs and leadership in SAP customers Go-Lives, adoption and implementation of our solutions.• Power Apps application creation, assistance in organizing internal events. Show less
SAP - Cloud Renewals Executive
Mar 2024 - nowSAP - Customer Engagement
Nov 2022 - Mar 2024
Licenses & Certifications

Account Management Activities - Relationship Assessment Workshop
SAPOct 2023
Account Management Activities - Alignment and Communication
SAPOct 2023
Incident Management, Escalation and Proactive Support for Cloud Success Services
SAPOct 2023- View certificate

Cultivating a Growth Mindset
LinkedInSept 2023 
SAP Cloud Releases for CSS
SAP
Certificate in System Analysis and Web Prototyping
FIAPDec 2022
S-CSP Learning Program: Expand & Renewals Module Activity
SAPSept 2023
Professional Qualification Certificate in Digital Entrepreneurship and Information Technology Management
FIAPDec 2023- View certificate

SAP: entendendo suas características gerais
AluraJul 2023 
Account Management Activities - Outcome Success Planning & Execution
SAPOct 2023- View certificate

Discovering Your Strengths
LinkedInSept 2023 - View certificate

Leading with a Growth Mindset
LinkedInSept 2023 
New Enterprise Customer Success Partner Learning Journey (E-CSP)
SAPOct 2023
Scrum Fundamentals Certified
SCRUMstudy - Accreditation Body for Scrum and AgileAug 2022
Certificate in Web 2.0 Development and Design
FIAPDec 2022
Certificate of Professional Qualification in Mobile App Development
FIAPJul 2023
Drive adoption and secure renewals with SAP Training and Adoption
SAPSept 2023- View certificate

Formação Gestão e Aplicações SAP
AluraSept 2023 - View certificate

SAP Activate: gestão ágil em projetos SAP
AluraSept 2023 
Harmonized Customer Service Management (HCSM) & ServiceNow
SAPOct 2023- View certificate

Cloud Architecture: Core Concepts
LinkedInApr 2023 - View certificate

Exploring Support and Success Essentials for SAP Cloud Solutions - Record of Achievement
SAPSept 2023
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