Marta Stos

Experience

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  NSZOZ Hipokrates, Szczecin, Poland

  Jan 2008 - Jan 2010

  Medical Assistant and Receptionist

  • Communication with patients and stakeholders• Planning and scheduling for medical workers and patients• Handling complaints and other inquires • Processing orders, collaboration with suppliers• Operating medical equipments, assisting during surgeries when needed

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  Menzies World Cargo B.V

  Apr 2011 - Jun 2011

  Office Adminstrator

  • Administrative work related to shipping, customer and destination• Quality control of goods, whether there are transported in accordance with safety rules• Monitoring cargo flow

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  Spotzer Media Group

  Jun 2011 - Jun 2012

  Freelancer Copywriter

  • Creating content for websites for a wide range of business categories• Creating scripts for video spots• Customizing websites according to SEO rules• Translating shooting guidelines from English to Polish

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  Booking.com

  Mar 2012 - Aug 2016

  • Acquiring partners and maintaining long term relationship with them (cold calling)• Managing accounts of B2B partners• Monitoring and preventing fraud activities• Supporting and training partners to work with the interface • Commercial advisory: advising on how to increase sales and improve visibility on the website • Liaise with different stakeholders, e.g. Credit Control • Reaching/exceeding targets of OB (Open/Bookable properties) Show less

  • Partner Support Coordinator

    Sept 2015 - Aug 2016

  • Accommodation and Customer Service Representative

    Mar 2012 - Aug 2015
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  Spil Games

  Jan 2017 - Apr 2019

  Community Management & Support Specialist

  • Building up and maintaining community engagement via social media platforms by assisting with various inquiries and creating engaging content • Acting as the face and voice of the brand and manage all community communication• Technical support for native mobile games • Collaborating with internal/external partners and stakeholders, game developers, producers• Trouble shooting game related issues to solve incidents and bugs and propose ideas to improve User Experience, applying fixes when needed• Assisting with payment related questions, processing refunds through various channels/providers: PayPal, Adyen, Google Play Orders, etc. • Supporting translation process (from English to Polish)• Creating templates, game FAQ's, proofreading• Quality control monitoring of company websitesSoftware: Confluence, Facebook Business, Google Play Console, Google Analytics, Hootsuite, Jira, Slack, Zendesk etc. Show less

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  Atlassian

  May 2019 - now

  • Scaled Sales Senior Associate - SMB

    Jul 2024 - now

  • Senior Growth Customer Advocate

    Apr 2023 - now

  • Growth Customer Advocate

    Apr 2021 - Apr 2023

  • Customer Advocate

    May 2019 - Mar 2021