Afkar Ahamedh

Experience

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  Gypzeez

  Mar 2021 - Mar 2022

  Network Systems Engineer

  As a Network Systems Engineer at Planet Gypzeez Pvt Ltd, I was responsible for monitoring and resolving issues using a suite of tools including Nagios, Kibana, and Grafana. I managed and troubleshooted key infrastructure components such as firewalls, cloud servers (AWS and Azure), load balancers, and database servers, primarily within a Linux environment. My responsibilities also included designing a network infrastructure that aligned with the company’s strategic needs. I have experience working with Cisco devices, which were integral to ensuring optimal network functionality. Moreover, I led the implementation of a cloud-based Point of Sale (PoS) system and contributed to the adoption of ISO 27001 standards, significantly enhancing data security and regulatory compliance. Show less

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  Axiata Digital Labs

  Dec 2022 - now

  Engineer - Managed services

  I am currently employed as a Managed Services Engineer at Axiata Digital Labs, where I specialize in Jira and ITSM ticket management to ensure efficient resolution of client issues. My role involves providing 24/7 support to clients, demonstrating a steadfast commitment to client satisfaction and system reliability. I am adept at using advanced monitoring tools including OpManager, Kibana, Grafana, AWS CloudWatch, and Nagios Core to proactively detect and solve network and system-related problems. Additionally, I manage email queues to facilitate smooth communication, apply system updates and patches to bolster security and performance, and automate maintenance tasks to minimize manual intervention. My involvement in an R&D project in AIOps has allowed me to explore cutting-edge technologies and develop innovative solutions for IT operations. Show less