Robert Servranckx

Experience

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  STS Systems

  Oct 1987 - Sept 2003

  Programmer Analyst and Team Leader

  Technical Team Lead of the In-Store Product team, in charge of development of a suite of in-store applications, and Development Team Lead of Merchandise Planning, leading a team of 7.Led the design and development of Point-of-Sale and In-Store applications. Tasks included team leadership, supervising development work, mentoring and coaching, estimating, task assignments, research, analysis, design, development and integration of applications.

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  NSB Group

  Sept 2003 - Aug 2006

  Technical Designer / Technical and Development Team Leader

  Lead Technical Designer and Development Team Lead in charge of Windows-based applications. Involved in all aspects of the software development life cycle: application architecture, design, development, testing, training, and documentation. My responsibilities included team supervision, coaching and mentoring, creating project timelines, risk assessment. My subject area expertise was in assortment planning, merchandise planning, CRM, sales audit, in-store and POS software.

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  Cactus Commerce

  Aug 2006 - Dec 2008

  Development Team Lead and Systems Analyst Lead

  Lead a team of up to 50 members on the Best Buy Canada e-Commerce project. The team was composed of Developers, Development Leads, Business Analysts and QA Specialists. The responsibilities were a mix between project management, team leadership, and systems and business analysis. Tasks were focused on functional analysis of the requirements, writing conceptual design and functional specification documents, work assignments, creating detailed project plans and timelines.Acted as liaison between the internal and external development teams, the partners (Microsoft, Avanade, Accenture and Best Buy Technology Group), the Business, Business Analysts, QA, and Project/Program Managers, for all e-Commerce requirements, change control, conceptual technical designs, estimates and documentation. Show less

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  SMITH

  Dec 2008 - Jun 2016

  Senior Project Manager

  Senior Project Manager for e-commerce, integration, UX, and consultation projects, with teams composed of up to 25 people, and contracts of up to $3M. Involved in writing SOWs, determining budgetary and detailed project estimates, and pre-sales work such as assisting on large RFP responses with bids in the millions of dollars and with on-site client presentations. Accomplishments: - Successfully delivered dozens of projects since 2008, totaling over 150K hours and $20M; with single projects of up to 21K hours and $3M. - Managed the early delivery of a technically complex e-commerce project, earning the company a 20% bonus paid by the customer. - Enhanced numerous internal project management tools and processes, significantly reducing weekly manual labour for all project managers. Example includes developing a complex Excel spreadsheet that facilitates the analysis and reporting of project time and finances, allowing groupings of data by resource, role, features and work streams. - Earned high praise from numerous clients for being a highly dedicated, confidence-inspiring, professional and thorough project manager. - Successfully dealt with clients, partners and vendors in various countries including the USA, Germany, Mexico, Brazil, Switzerland, Belgium, the UK. - Experienced with a variety of software development methodologies, particularly Iterative and Incremental Development (Agile / Agile Express variation). Please contact me for a sampling of projects. Show less

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  Cactus Commerce

  Jun 2009 - Feb 2010

  Manager, Business Analysis and Presentation Teams

  Interim Functional Manager for the Business Analyst and Presentation teams comprised of 12 employees. Duties included resolving personnel issues, performance reviews, conducting weekly 1 on 1 meetings, career management, resource allocation, etc..

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  Desjardins

  Jun 2016 - now

  Software delivery project manager in the credit card solutions group. In change of end-to-end software projects with up to 275 IT contributors, with multiple projects costing between 5000-10000 man-days, and lasting up to 20 months.

  • Retired

    Dec 2020 - now

  • Project Manager - Credit Card Solutions

    Jun 2016 - Dec 2020