Debbie Wilde

Experience

• 

  Reynards, Burnley

  Jan 1985 - Jan 1990

  Sales rep/ collector

  Selling to established customer baseAttracting new businessDaily cash collectionBalancing personal ledgersOrganising and running open day events.

• 

  Bingo King

  Mar 1995 - Mar 1997

  Office Manager

  Starting out in the general office as an administrator I gained promotion to Manager, Responsible for updating company records. Issuing all orders to be carried out on the shop floor and tracking their progress.Working to strict deadlines..Staff recruitmentStaff training and grievances.Liaising with our sister companies overseas.Producing reports on a daily basis

• 

  Shuttleworth Printers

  Mar 1997 - Mar 1998

  Sales Representative

  Servicing a client base that spanned Lancashire and CheshireLiaising with clients on a personal basisAttracting new businessMeeting & surpassing set targetsHigh sales figures on a monthly basis

• 

  B Rourke & Co Ltd

  Mar 1998 - Jun 2008

  Senior Sales Administrator

  Senior administrator working in a very busy office using Sage Line 100Taking telephone orders and processing through to invoice. Dealing with customer complaintsEnsuring orders are delivered to a tight scheduleMaintaining a high level of customer serviceStock control.Training new staff to a high standardMaintaining large company databaseRepresenting the company at exhibitions and seminars. Company bankingCompany Key Holder

• 

  B Rourke & Co

  Jun 1998 - Jun 2008

  This position was run alongside my Sales administration roleHeading an extremely busy and expanding Tourist attractionOrganising tours to our works and co-ordinating with other venues. Meeting and greetingPublic PresentationsAll administration work and appropriate staffing.Attending meetings and seminarsSourcing new venues and eventsCreating all own correspondence Cont....; Whilst looking for permanent employment I undertook various temporary positions that included all areas of purchase ledger, sales administration and credit control. Show less

  • Tourism Manager

    Mar 1998 - Jun 2008

  • Senior Sales Administrator/ Tourism Manager

    Jun 1998 - Feb 2007
• 

  Melpass Ltd

  Feb 2007 - Jan 2011

  Sales Office Manager

  Overseeing all aspects of office administrationEstablished procedure for reporting and monitoring complaintsCreating detailed reports on both sage and excelResponding to all company e-mails Upkeep off company MSDS web siteProcessing orders through to invoice, high sales turnoverDaily backup, all IT problems, Staff training to a high standardInterviewing for new staffEnsuring all holiday and sickness cover is in placeEffectively dealing with all customer complaints and queriesResponsible for all overseeing of staff - Coaching, work schedulingChecking all sales orders input by administration staffDealing with all enquiries and concerns from our 20 strong travelling sales team.Ensuring delivery dates and targets are met Cont……Creating reports for Managing Director as requestedCovering staff holidaysCompany Key HolderDealing with highly confidential company informationSales Ledger/Credit ControlAccounts for multiple Companies with multi million pound turnoverCredit ControlBalancing petty cash for two sitesPosting cash to customer accounts Bank reconciliationPosting & matching invoicesRunning various sage reportsCorrecting errors on sageCompany bankingCash book entry Balancing books for multiple CompaniesChasing overdue payments and bad debtPlacing accounts on hold Show less

• 

  Ltd

  May 2011 - Jun 2017

  Customer Service Advisor

  Dealing with customer enquiriesLiaising with both internal and external customersRegistering learners with awarding bodiesClaiming qualifications from awarding bodiesInvigilating examsInternal AuditingLearner file AuditingOffering support to other departments throughout the companyProducing reports Travel and Bursary PaymentsOffering Support to other team members Supporting with training new staff members

• 

  Training 2000 Ltd

  May 2011 - Jun 2017

  • Customer Service Advisor

    May 2011 - Jun 2017

  • Automotive Customer & Learner Advisor

    May 2011 - Jun 2017
• 

  Delphi Medical and Delphi Medical Consultants Ltd

  Jun 2017 - now

  Admin team leader