Hector Hernandez

Experience

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  HIP

  Feb 1990 - Mar 2007

  Manager, System Development / Technical Support.

  Lead the implementation of the enterprise 1.2 million member financial process handling the enterprises checks, billing and EOBs which allowed the corporation to save millions of dollars a year and improve efficiency while complying with Sarbanes - Oxley mandates.Managed and lead the development and implementation of the Explanation of Benefits (EOB) process for all government HMO members.Implemented and supported a process flow which uses data inputs from PeopleSoft and the pharmacy department to be able to pay several thousand checks worth several millions of dollars to pharmaceutical unit for the members and vendors while complying with Sarbanes - Oxley mandates.Implemented a process to handle the Part-D member explanation of benefits successfully. Implemented a billing process that allows the company to save and still bill all members on a timely fashion.Responsible for all help desk Tickets and solutions within the department.Managed all projects related to Banks, vendors and put in place safeguards to ensure that the corporation met all legal and financial requirements to operate.Developed and supported the disaster recovery plan and procedures.Responsible for the quality assurance of all financials processes and put in place recovery procedures while complying with Sox.In charged of the operations and change management processes and procedures.Responsible for the creation of PDF created documents to be launched to the internet for members and providers to view their information via internet.Supported all applications during the night processing. Show less

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  QTS Data Centers

  Feb 2015 - Dec 2015

  Data Center Operations, Manager

  Responsible for managing the day-to-day operation of the DC Operations team for QTS. I was the the single point of contact for all DC Operations employees. Daily OperationsManaged the startup of the entire facility which was open to the public on July, 2016.Ensure that all DC Operations tasks are running smoothly, efficiently and in a direction agreed upon by management. Ensure smooth operation of the DC Operations department.Ensure the highest standard of customer service (internally and externally) provided by all staff members.Developed and implemented systems of policies, controls and procedures for the department including but not limited to hardware health monitoring, cable management, hardware replacement, equipment audits, emergency procedures, etc.Ensure policies and procedures are implemented to ensure maximum uptime for clients.Managed DC Operations for all QTS owned data centers in the Chicago, ILManaged tickets and customer communication for any activity that requires DC Operations assistance.Developed and implemented asset management systems and procedures to ensure all physical assets are accounted for. This includes tracking equipment from ordering through disposal of equipment. Monitoring and tracking equipment being RMAd is critical. Developed utilization requirements and project current inventory-on-hand to assist management with procurement of new equipment.Managed the procurement of all inventories.Managed all projects and customer's installations to ensure all PCI compliance and provisioning were completed on time. Show less

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  DoITT

  Feb 2017 - Aug 2019

  • Data Center Operations Consulting Engineer

    Jan 2017 - Aug 2019

  • Data Center Consultant

    Feb 2017 - Feb 2019
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  IT Consulting

  Aug 2019 - now

  Information Technology and Data Center Professional Consultant
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  Nexcess

  -

  Director Of Operations

  Responsible for managing the day-to-day operation of the DC Operations team for Nexcess. As a director, I am the single point of contact for all DC Operations employees. Ensure that all DC Operations tasks are running smoothly, efficiently and in a direction agreed upon by management. Daily OperationsEnsure that all DC Operations tasks are running smoothly, efficiently and in a direction agreed upon by management. Ensure smooth operation of the DC Operations department.Ensure the highest standard of customer service (internally and externally) provided by all staff members.Developed and implemented systems of policies, controls and procedures for the department including but not limited to hardware health monitoring, cable management, hardware replacement, equipment audits, emergency procedures, etc.Ensure policies and procedures are implemented to ensure maximum uptime for clients.Managed DC Operations for all Nexcess owned datacenters in the Detroit, MI area as well as the ones overseasManaged remote operations (utilizing remote hands) for all remote collocation facilities utilized by Nexcess.Managed tickets and customer communication for any activity that requires DC Operations assistance.Developed and implemented asset management systems and procedures to ensure all physical assets are accounted for. This includes tracking equipment from ordering through disposal of equipment. Monitoring and tracking equipment being RMAd is critical. Developed utilization requirements and project current inventory-on-hand to assist management with procurement of new equipment. Leadership/DevelopmentProvided effective and inspiring leadership. I am active in all programs and projects within the department. Developed a broad and deep knowledge of all systems that affect the department and lead by example when possible.Promoted a culture of high performance and continuous improvement that values learning and commitment to quality Show less