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Jonathan Sylla

Jonathan Sylla

Customer Service Representative

Followers of Jonathan Sylla19 followers
location of Jonathan SyllaCharlotte, North Carolina, United States

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  • Timeline

  • About me

    Customer Service | Sales Development Representative | Customer Success Manager

  • Education

    • Essex County College

      2018 - 2023
      Bachelor of Business Administration - BBA Business Administration and Management, General

    • University of North Carolina School of the Arts

      -
      Bachelor of Arts - BA Liberal Arts and Sciences/Liberal Studies

  • Experience

    • AT&T

      Jun 2018 - Jan 2020
      Customer Service Representative

      Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.Proactively identified upsell and cross-sell opportunities during customer interactions, contributing to additional revenue generation.Received multiple commendations for consistently exceeding customer service targets

    • Spectrum

      Aug 2020 - Sept 2023
      Sales Development Representative

      Seamlessly transitioned from a customer service role to a sales development position, leveraging deep customer understanding to identify and qualify leads effectively.Conducted targeted outreach to potential clients, highlighting how products or services could address their specific needs.Collaborated with the sales team to ensure a smooth handover of qualified leads, resulting in a 5% increase in conversion rates.

  • Licenses & Certifications