Dan Paun

Experience

• 

  BRD - Groupe Societe Generale

  Jan 2006 - Sept 2009

  Individual Customers Advisor

  • Developing the agency's portfolio of individual customers, identifying specific financial needs, proposing and implementing the right financial products• Selling retail products: loans, bank accounts/ packages, debit/ credit cards, internet banking, deposits• Preparing credit files, checking compliance with the credit rules and regulations, signing the contracts, and monitoring the relationship with the customer

• 

  Bancpost

  Sept 2009 - Feb 2015

  • Supervising the operational activity of the agency and coordinating the sales and operations team, with a focus on the agency’s operational objectives and client portfolio • Verifying and authorizing operations performed in the agency according to internal and NBR regulations• Collecting statistical data related to the managed portfolio• Training the operational team and informing them about changes to internal norms• Negotiating the terms and conditions of the bank's products for the VIP customers of the agency• Providing consultancy to customers, identifying the right banking products and tracking their implementation• Taking over the Agency Manager attributions in his absence Afișează mai puține

  • Customer Service Coordinator

    Jan 2013 - Feb 2015

  • Personal Banking Consultant/ Customer Advisor

    Sept 2009 - Jan 2013
• 

  Banca Comerciala Romana (BCR)

  Sept 2016 - Jan 2017

  Retail Customers Partner

  • Managing the customer relationship, identifying customer specific financial needs, proposing and implementing the right financial products (credit products, savings, insurance, and investments), including loan documentation preparation • Negotiating and signing partnership agreements/ salary conventions with companies and institutions

• 

  Banca Transilvania

  Jan 2017 - Jan 2022

  • Promoting the bank's image, products, and services to individual customers• Managing the relationship with the bank's customers, identifying their specific financial needs, proposing and implementing the right financial products (credit products, savings, insurance and investments)• Preparing customer’s loan documentation and submitting it for approval as per credit rules and regulations, signing the contracts, tracking disbursements, and monitoring the loans • Investigating and managing card disputes initiated by customers of other banks for transactions at the bank's terminals• Representing the merchants in disputes as per the Visa and Mastercard international regulations• Reviewing the evidence provided by the merchants and drawing up the representment documentation• Monitoring deadlines and updating corresponding internal reports and documentation • Promoting the bank's image, products, and services to individual customers• Managing the relationship with the bank's customers, identifying their specific financial needs, proposing and implementing the right financial products (credit products, savings, insurance and investments)• Preparing customer’s loan documentation and submitting it for approval as per credit rules and regulations, signing the contracts, tracking disbursements, and monitoring the loans

  • Individual Customers Relationship Manager

    Apr 2022 - Jan 2022

  • Card Dispute Analyst

    Apr 2021 - Mar 2022

  • Individual Customers Relationship Manager

    Jan 2017 - Mar 2021
• 

  PeViitor Community Initiative

  Oct 2021 - Jan 2022

  Manual Tester Volunteer

  PeViitor Community Initiative, managing a search engine for jobs, aims to bring all jobs posted on companies’ websites together on the same platform, helping job seekers and companies. It is a community-built platform, which fosters a learning environment and gives volunteers the opportunity to grow and master their tech skills.Responsibilities:• Writing test cases according to requirements and organizing them in test suites • Executing test cases using Solr• Creating and updating test runs in Test Quality app• Logging defects/ bugs in GitHub • Participating in project meetingsTechnologies: TestQuality, GitHub, Solr Afișează mai puține

• 

  GlobalLogic Romania

  Jan 2022 - Mar 2024

  QA Engineer

  Responsibilities:• Collaborate closely with the Product Owner, Test Manager, developers, testers and other stakeholders to understand requirements and troubleshoot issues• Develop and maintain automated test scripts using Gherkin scenarios (UI/API/DB)• Test case design for functional and non-functional tests• Execute manual test cases to identify defects, inconsistencies, and deviations from expected behavior, and to find potential issues that may not be covered by automated tests• Execute regression tests to validate the stability and integrity of software releases, ensuring that new features do not adversely impact existing functionalities• Conduct exploratory testing to identify unexpected issues, usability concerns, and potential improvements that may not be covered by formal test cases• Document and report identified defects with clear steps to reproduce, detailed descriptions, severity and priority, and supporting evidence, enabling efficient communication with the development teamProjects Overview: -> Automotive | Automation tester | >1 year: Conglomerate of projects including desktop and web applications, as well as microservices, within the automotive aftersales sector, covering critical aspects like factory-based vehicle warranty and goodwill processes, while also equipping dealerships with essential tools. -> Online library | Manual tester | 3 months: Project involving the creation and complete testing of a web application for the company’s online library. -> Online shop | Manual tester | 1.5 months: Individual project for the pre-employment training to practice understanding of the software development life-cycle by creating a project in JIRA for testing an online shop of choice.Technologies: JIRA, Confluence, GitLab, Git & GitHub, Postman, Java, Spring, Selenium, Cucumber, Eclipse IDE, IntelliJ IDEA, Maven, Jenkins, SQL (DBeaver), Insomnia, API, XML, HTML, CSS, JSON, JUnit, JMeter, QLity Afișează mai puține

• 

  OSF Digital

  Apr 2022 - Jan 2022

  QA Academy Trainee

  • Follow the theoretical and practical learning paths in the QA Academy Program • Writing and executing test cases on the practice eCommerce site and raising bugs

• 

  Orange Services

  Mar 2024 - now

  QA Engineer