Alice Wang

Experience

• 

  Infosilem

  Sept 2001 - Aug 2007

  PM/Application Implementation Specialist

  Initially implemented software for universities and colleges by performing the following tasks.- Client requirement solicitation and project planning;- Data analysis, conversion and migration;- System installation, configuration, testing and training;- Troubleshooting and support;Gradually transitioned into a PM role, managing scope, risks, change control and client expectations.

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  NTT DATA

  Jan 2008 - Feb 2019

  -Lead a cross-functional team of BAs, Tech leads, QC, PMs and Technicians to provide feasibility studies for the BUO (business unit owners) and their executives;-Work closely with BUO and Tech Leads on requirement clarification, gap analysis, functional solution design and documentation; -Deeply understand the business and technical requirements of the solutions being built, helping customers and the engineering teams make appropriate trade-offs by focusing on business goals, user experience, dependencies, efficiency, availability and reusability. -Oversee technical design, coding, testing and implementation; Responsible for change control management, proactive risk mitigation, keeping the scope of engineering under control and producing weekly PSR.Accomplishments:- provided technical enhancement for testing process that saved 50% of test time- provided requirement structure change that saved 30% of configuration time;- implemented staggered requirement analysis process that saved 30% of planning time- designed an automated system solution for the real time eligibility and claims status inquiries- designed an in-house API solution that saved the client 500k in returning real time benefit usage inquiries Show less -Worked with cross-functional teams to clarify and document user requirements-Designed and produced mockup for web based UI solutions;-Designed system solutions and created functional specification documents that provided tech leads with pseudo-code as well as step by step process flow;-Conducted data analysis to support the system design and provided data structure mapping;-Created and designed reports for various business initiatives using crystal reports, excel, MS Access and MS SQL-Assisted QC team with test planning, testing and post implementation maintenance; Show less

  • PM/System Analyst

    Jan 2010 - Feb 2019

  • Business System Analyst

    Jan 2008 - Dec 2009
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  Community Health Plan of Washington

  Mar 2019 - now

  Sr Business Solutions Analyst