Steve Gonsalves

Experience

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  Tiger Group of Companies LLC (UAE)

  Mar 2002 - Mar 2005

  Group IT Support & Systems Engineer

  > Controlling all documents of IT & setting up professionalize systems procedures.> Coordination with the Director of Technology: Liaise with vendors and consultants to purchase, install and upgrade software and hardware.> Auditing & Controlling Group Company IT Assets> Regular meetings with Executive Director around fiscal planning.> Documentation of IT softwares> Administrating & Controlling Active Directory> Handling and attending user support calls & Administrating Small IT Projects.> Great Plains Enterprise Documentation (ERP) Show less

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  Ryan Jayberg Ltd

  Mar 2005 - Aug 2006

  IT Manager / IT Security Analyst

  Job Responsibility> 1st & 2nd Line Support for 45 LAN Users & 15 Remote Users (Single Handed)> Administrating 4 Remote Branches & Head Office> Administrator (Exchange 2003 / Citrix 4.0 / SQL 2000)> Responsible for maintaining all Servers (Security Updates & Critical Issues)> IT Management Auditing & Controlling (Hardware & Software)> Responsible for maintaining IT Budget & Phone System (Administrating Avaya Index)Projects> Migration – Novel 4.11 to Windows 2000 to Windows 2003> Consolidation – Simplified Network> Implementation – Citrix Meta Frame 4.0 Presentation> Implementation – WAN Migration (MPLS) – Multi Protocol Level Switching> Implementation Antivirus – Trend Micro Components (Office Scan 7.0)> Security Implementation – (Files & Folders)> Applied Policy Management – (User Policy & Guidelines)> Active Directory Restructuring> Applied Disaster Recovery – Using DFS (Distribution File Services)> Applied Backup Strategies – Using Veritas, Backupexc 9.1 Show less

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  Kingston University

  Sept 2005 - Sept 2007

  Senior Network Support Engineer

  -> Network administration (including backup, security management, user account management, emailsystems including e-mail web server, internet access, office systems and applicationssupport).-> Controlling network security & applying the proper user’s permissions to the network resources.-> Support server, network and desktop hardware, software and applications. Install, configure,and maintain the University Network, provide internal analysis and support.

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  Rank Group

  Jan 2007 - Mar 2010

  IT Team Leader / Head Cashier

  Supporting the Office Controller (OC) on a day-to-day basis and ensuring that they cover the responsibilities of the OC role.Maintaining the security and operational efficiency of cash movement within the unit; ensuring that the appropriate procedures are in place to support this process.Ensuring compliance with all regulatory requirements and specific company guidelines.Acting as a Gaming Supervisor, Non Gaming Supervisor and / or Key Holder------> Preparing, issuing and checking all departmental floats; ensuring that they are returned as required and completing all the appropriate paperwork.> Ensuring that all money within the unit balances on a sessional basis.> Issuing all till keys on a sessional basis and ensuring that they are secured overnight; ensuring that all till key records are kept up to date and that keys are issued as per company policy.> Ensuring that Booksales voids are correct and that they are filed / retained as appropriate.> Emptying change machines and completing the appropriate paperwork.> Inputting all information on to the Mecca Management System (MMS) and accessing the appropriate information to run reports on a sessional basis.> Completing the machine collection procedures (number will be dependent on the size of the unit); conducting the appropriate cash counts and ensuring that all the necessary paperwork is completed.> Ensuring that they support their colleagues in all other areas of the unit and perform the required duties, as directed by the Duty Manager (DM).> Monitoring the provision of department cash floats in line with sessional changes and amending the amounts as necessary.> Conducting random till and cash pick-ups around the club to maintain optimum cash security.> Ensuring that the Automated Teller Machines (ATMs) are filled and managed accordingly; checking ATM transaction sheets as required.> Ensuring that all machine refunds, claims and refills are accounted for and recorded appropriately. Show less

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  Simova Sciences

  Jul 2011 - Aug 2014

  ICT Implementation Manager

  SIMOVA Sciences is a Healthcare Sciences Company founded in 2008 that empowers Total Personal Wellness Management by integrating Modern Medicine, Information Technology and Holistic Practices to enable Lifetime Healthcare in the 21st Century.• Develop Project Plans & Timelines with milestone dates for all assigned projects. • Implement Engagement Status Reporting & Project Documentation for Simova Platform. • Improve the operational systems, processes and policies in support of Simova mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. • Oversee overall financial management, planning, systems and controls. • Product Training for both Internal & Partners' consultants on implementation and management. • Customer Management & Communication. • Support all Pre-Sales Consultants, anticipate and detect new business opportunities. • Static Website Developer / Designer – www.simovasciences.com / www.lifespringtech.com • Selection, Training & Deployment of Consultants/Developer/Engineers of all practice areas. • Web-Based ERP Solutions Designer (HR, Sales, CRM, BPO) Modules/Transactions. • PHM (Personal Health Manager) & SHM (Student Health Manager) – Module. • Systems Administrator (Networking/Exchange/Security) – Amazon Web Services / Office 365. • Conduct Business Analysis within the IT Service Delivery team. • Coordinate with technical team on the development of Test Plans and work with the QA• Testing Team to ensure complete testing of all applications. Show less