Mrunali Pise

Experience

• 

  Tata Communications

  Jul 2018 - Feb 2020

  Associate Engineer

  • Working on Point to Point UBR-Backhaul performance desk identifying and resolving backhaul related interference cases which is caused by microwave interference. • Troubleshooting of technical issue of enterprise customers.

• 

  Infosys

  Feb 2020 - Oct 2021

  Senior Technical Process Executive

  • Managed service plan cancellations upon receiving customer applications in Telstra cancellation team.• Handled pay as you go, pay monthly, and network-related queries for Telecom customers over chats/calls in Live Person team.• Responsible for rectifying and refunding incorrect billing in Live Person team.• Provided excellent customer service by promptly addressing queries, concerns in a professional and empathetic manner.• Demonstrated multitasking and time management skills while efficiently handling multiple customer interactions Show less

• 

  Concentrix

  Oct 2021 - Aug 2023

  Senior Technical Support Advisor

   Windows Performance Support Engineer:• Worked with Microsoft Enterprise Premier Support • Trained by Microsoft FTE and Technical Advisors on performance and Shell issues on Server and client-side windows operating system• Expertise in solving memory / handle leak • Resolved numerous boot Issues like BSOD, BUGCHECK (Crash, No boot)• Performed numerous memory dump analysis on server hang issues• Resolved core windows server and client performance issues in big environment for premier customer• Hold expertise to root cause analysis, process and service slowness issues• Highly trained on to troubleshoot disk slowness / bottlenecks• Expertise on Microsoft sys internal and public tools (TM, Perfmon, windows performance analyser / WPA etc)• Trained and experience on handling Shell issues related to search and start menu, task bar, language packs and files association• Knowledge on Active Directory, Networking troubleshooting• Worked closely with Microsoft Technical Advisors and product team on technical road blocks and escalation• Participate and deliver technical triages on all trained components for Microsoft windows performance which are available for Microsoft new hire employees• Mentored new hires on performance core components and Process knowledge Show less