Jackline Alwedo

Experience

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  MTN Uganda

  Dec 2010 - Jun 2014

  Technical Support Representative

  In my tenure as a Technical Support Representative at MTN Uganda, I consistently excelled in client service management, resolving an average of 200+ queries per week. My dedication to exemplary customer service was recognized when I was awarded the Customer Care Advisor of the Year. I also contributed to the development and facilitation of our customer service training program, increasing department efficiency by 15%.

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  Digital Opportunity Trust

  Jul 2014 - Jul 2017

  As a Project and Development Officer at Digital Opportunity Trust, I played a pivotal role in fostering robust partnerships and ensuring project alignment with strategic goals. I was instrumental in developing proposals that secured funding for three major initiatives, illustrating my ability to write compelling program narratives and contribute to the organization's sustainable growth. As a Communications Officer with Digital Opportunity Trust Uganda, I developed and executed communication strategies that led to a 40% increase in fundraising capabilities. My expertise in social media marketing and event planning was crucial in promoting the organization's mission. I received comprehensive training in GALS methodology, applying it to further the organization's commitment to gender equity and social empowerment.

  • Project and Development Officer

    Jun 2016 - Jul 2017

  • Communications Officer

    Jul 2014 - May 2016
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  Reframe Uganda

  Aug 2017 - Jan 2024

  Program Director

  In my transformative role as Program Director for Reframe Uganda, I spearheaded a range of development programs, providing strategic direction and meticulously overseeing activities aligned with the SDGs. My leadership contributed to a 25% increase in program outreach and a marked progression in community engagement, bolstering the organization's impact on rural development and social inclusion.

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  A.S. Watson Group

  Jun 2020 - Jul 2024

  Logistics Officer

  As a Logistics Officer at A.S. Watson Group, I honed my organizational and management skills by monitoring logistics systems, performing rigorous quality control, and supporting team leaders in achieving seamless operational efficiency. I took the initiative to create comprehensive training materials, resulting in a 30% improvement in onboarding time. Additionally, I successfully trained over 50 new employees, significantly enhancing productivity and team cohesiveness.

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  ModusLink

  Apr 2025 - now

  CCC Agent