Melissa Roberts

Experience

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  UCLA New Student & Transition Programs

  Apr 2016 - Sept 2019

  New Student Advisor

  - Conducted one-on-one academic advising for new students on UCLA curriculum, connecting them to campus departments or partners and assisting with their college transition- Initiated group discussions and presentations for students, which outlined our commitments and resources for diversity, equity, and inclusion as well as their social wellbeing- Completed over 100 hours of academic training specific to first-year and transfer student enrollment in the College of Letters and Sciences- Led review sessions to prepare fellow New Student Advisors to earn a 90% or better passing score in bi-weekly academic policy exams- Aided in creating a welcoming campus environment through Bruin-to-Bruin sessions, provided campus tours, and participated as a New Student Mentor Show less

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  Society19

  Jan 2017 - Mar 2017

  Social Media Representative

  - Help increase activity of UCLA's Society 19 Instagram Page (@society19_ucla)- Post daily photos of UCLA Students and promote articles written by UCLA Students- Follow specific given guidelines when uploading new content and creating clever captions to go along with the image

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  UCLA Health

  Mar 2017 - Jan 2019

  Chase Child Life Hematology/Oncology Volunteer

  -Enhance patient and family experience through friendly interaction in child life playroom, patient rooms, and bedside in the infusion clinic.- ​Cultivate a safe environment through learning both the Hospital’s and the programs emergency protocol including interacting within three patients room each shift and following personal protective equipment precautions in order to keep patients safe from health hazards.- Demonstrate effective interpersonal practices for over 50 diverse patients, enhancing the quality of care and establishing an inclusive environment to allow the children to interact with those around no matter their condition. Show less

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  UCLA Residential Life

  Sept 2017 - Jun 2019

  - Developed leadership opportunities for select students seeking personal and professional growth through participation in our residence hall/building government- Practiced conflict mediation and handled emergency/crisis events on and off duty alongside the on-duty Resident Director, fellow Resident Assistants, and Community Service Officers- Served as the liaison between team members and supervisors to streamline communication through providing and receiving updates at all-staff and one-on-one meetings Show less

  • Lead Resident Assistant

    Sept 2018 - Jun 2019

  • Resident Assistant

    Sept 2017 - Sept 2018
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  Make-A-Wish Greater Los Angeles

  Jan 2019 - Jun 2019

  Corporate Alliance Intern

  - Assisted with communications and fundraising duties, program coordination, and event planning for our annual Walk for Wishes with sponsors including the Los Angeles Rams, Los Angeles Lakers, and Deloitte- Researched and compared methods to bring in businesses from the Greater Los Angeles area to support our mission and increase corporate participation, sponsorships, and in-kind donations for Walk for Wishes 2019- Strengthened donor and corporate relationships with The Walt Disney Company, Macy’s, and Maggiano’s through producing stewardship thank you calls, notes, and pieces Show less

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  Enterprise Rent-A-Car

  Oct 2019 - May 2020

  Management Trainee Program

  - Performed management training for products, marketing, and sales to successfully achieve individual, branch, and broader regional goals while maintaining a customer satisfaction rate of 90% and higher- Established and advanced the industry-specific skills of team members, including contract reviews, understanding accounts receivable, and general marketing- Acquired relationships with high-yield accounts to grow our business by 7% in a one-month period

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  UCLA

  May 2020 - now

  - Plan and execute three college commencements per year with attendance exceeding 6,200 graduates, 25,000 guests,and over 30 faculty, staff, & administrators- Cultivate relationships with campus stakeholders, on behalf of the Dean of Undergraduate Education, including the Commencement Dean in the College of Letters and Science, the Events Office, academic department commencement coordinators, Undergraduate Education Information Technology, Strategic Communications, and Student Affairs to ensure a successful commencement- Optimize the utilization of Message Center to respond to graduates, non-graduating students, and parents/families in a timely manner and connect them to appropriate contacts when needed- Delivered the Class of 2020 and 2021 Commencement young alumna speech for five make-up ceremonies to approximately 500 graduates and guests Show less - Analyze the TAP certification process, alongside the Director of TAP, to consult with member colleges and council members and communicate certification outcomes, process changes, and program implementation- Head the communications across 54 California Community Colleges including the distribution and collection of relevant data and timely updates for honors/scholars program’s certifiers- Organize and implement TAP council meetings in coordination with UCLA Undergraduate Admission, the Scholarship Resource Center, TAP council members, and TAP member colleges- Create and produce training modules for new online process including recording tutorial videos, hosting office hours, and providing written instructions Show less - Manage course enrollment protocol alongside department directors and faculty to support matriculated students’ completion of degree requirements- Head course inventory for three departmental subjects through maintaining a record of new course proposals, course revisions or deletions, and variable topic submissions via the Course Management Inventory Systems (CIMS)-Oversee the quarterly scheduling of course offerings including room scheduling, enrollment management, and course evaluations, collaborating with course faculty Show less - Operated the UCLA Campus Tours program, supervising approximately 90 tour guides with mentorship, job training, tour coordination, and professional development opportunities- Developed the skills of new professional and para-professional staff through organizing the on-boarding process, providing effective training, and extending continued mentorship- Utilized effective communication to conduct informational presentations to prospective high school applicants on topics regarding academics, student life, and the application process- Advocated for the re-implementation of a virtual Spanish language tour to promote an inclusive and accessible opportunity in support of UCLA’s goal of becoming a Hispanic Serving Institution by 2025 Show less - Provided yearly evaluation and assessment for over 1,500 domestic freshman and transfer applications in order to yield the most competitive, selective, and diverse classes- Assessed application and enrollment data to create and execute a recruitment strategy for regions including Greater Los Angeles, the Central Coast of California, Texas, and the Mid-West- Organized fall recruitment training, providing coordination among approximately 25 campus departments to ensureUndergraduate Admission’s staff were up to date on resources and program availability for recruitment yield- Member of departmental and division committees including UA Engagement Committee and EM Customer Service Initiative (CSI) Communication Team, supporting their monthly newsletter Show less

  • Director, Transfer Alliance Program (TAP)

    May 2023 - now

  • Chief, College Commencement

    May 2023 - now

  • Associate Director of College Commencement

    Dec 2021 - May 2023

  • Associate Director of UCLA Transfer Alliance Program (TAP)

    Dec 2021 - May 2023

  • Course Scheduler

    Dec 2021 - May 2023

  • Assistant Director, High School Recruitment

    Nov 2021 - Dec 2021

  • Admissions Officer, High School Recruitment

    May 2020 - Oct 2021