Matthew Mcfadden

Experience

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  Maddox Farms

  Jul 2003 - Sept 2012

  Crew Boss/ Delivery Driver

  Supervised and trained over 40 employeesEnforced safe work methods to avoid injury or damage.Increased customer satisfaction and retention by overseeing quality control of the product.Reduced product loss by ensuring delivery trailers had accurately loaded product orders.Drove trailer to stores on a regular basis. Gave excellent customer service to retail managers and associates.Cut costs and increased company productiveness by collaborating with owner.

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  UPS

  Sept 2008 - Dec 2012

  Supervisor

  Slashed operating cost per package by consistently surpassing business plan goals and forecasting manpower requirementsbased on daily workload and company targets.Supervised, trained, and motivated a skilled warehouse team.Trained loaders and unloaders on safe package handling procedures.Created a safe and more efficient work flow by communicating with dispatch, dock employees and drivers to coordinatethe movement of trailers.Increased productiveness by observation and assignment of employees to tasks that best fit their individual strengths.Coached, counseled and provided feedback to employees on their performance and ensured adherence to companypolicies and standards.Increased warehouse safety by leading safety meetings and activities. Provided verbal and written feedback to individualemployees based on safety standards.Processed 35-80 shipments containing a volume of 30,000-60,000 parcels Hour time period.Additional experience/certifications - Lock out certified, Acceptance auditor certified, safety Co-chair Trained. Show less

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  Office Pavilion Houston

  Feb 2013 - Dec 2015

  Operations Administrator

  Leveraged advanced skills and training to support operational needs of multiple departments. Increased accuracy by matching vendor packing slips to order list, entered location information per line into companysystem.Cut costs consistently by processing all freight damage claims in a timely manner.Supported other departments by thoroughly understanding and training associates in CORE computer system.Successfully implemented a remote work proposition for Operations Administrator position that streamlined efficiencyand increased productive hours.Increased customer satisfaction by regularly ensured an error-free, positive customer experience.Exemplified high level of accuracy regardless of volume.Developed more efficient operating procedures for all administrative employees.Maintained computer and physical filing systems..Took initiative to ensure order details are not omitted during operational process. Show less

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  Catalyst Workplace Activation

  Feb 2016 - Sept 2021

  Collaborated with clients, architects, engineers, contractors and sub-consultants on various projects to plan, execute and complete various projects. Performored detailed checks of bill of materials & coordinated with design to resolve discrepancies reducing and eliminating margin erosion errors.Collaborated & created project schedules utilizing strategic techniques to strictly manage the budget and timeline of projects. Maintained proactive communication with all stakeholders throughout the various stages of projects. Performed on site supervision and collaborated with lead installers to implement creative solutions as issues arose. Show less Provided excellent customer service by being the single point of contact and customer advocate for all Government and K-12 Education sales. Created a seamless transition for each project from innovation to completion by collaborating across various rolesExceeded customer needs by Implementing critical thinking and creative solutions on a daily basisProvided support to administrative employees as well as upper level managementWorked directly with designers, Account coordinators, Project managers, and sales persons to implement projects on time and in budget. Show less Conducted thorough analysis of project site and defined project scope, setting achievable and comprehensive expectations with internal and external customers. Built trusting relationships with internal and external customers.Managed customer expectation with continuous communication, project progress followup and timely completion. Provided critical time path for overall project.Exceeded time management and budget goals. Spearheaded, developed, trained, and implemented compliance process for prevailing wage work company wide. Show less Ensured customer satisfaction and retention by forging and strengthening key relationships in government, education and commercial markets.Provided highly accurate and timely deliverables (quotes, plans, drawings, timelines, etc.) to customers.Collaborated with team to successfully complete each project from conception to implementation.Coordinated and managed medium to large projects.Provided customer satisfaction by communicating with customers the updated tracking and new information at every step of their order.Provided concise, accurate, and pertinent information to implementation team which included leading preinstall meetings.Reinforced customer satisfaction by conducting post-install meetings and responding to punch lists timely.Strategized to determine reasonable, achievable and quick resolutions to arising issues.Adhered to all federal requirements and regulations.Developed advanced product knowledge through hands-on experience. Show less

  • Project Manager

    Feb 2019 - Sept 2021

  • Implementation Lead: Government & K-12 Education

    Oct 2017 - Feb 2019

  • Associate Project Manager

    Dec 2016 - Oct 2017

  • Account Coordinator

    Feb 2016 - Dec 2016
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  JLL

  Sept 2021 - Dec 2022

  Project Manager
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  Catalyst Workplace Activation

  Dec 2022 - now

  • Senior Project Manager

    Mar 2024 - now

  • Warehouse Manager

    Dec 2022 - Mar 2024