David O'Sullivan

Experience

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  Abtran

  Mar 2015 - Sept 2015

  Customer Service Representative

  I was a customer service representative on the Irish Water project . I had to assist with customers inquiries, update account information, cancel incorrect bills and reissue new ones. After three weeks I was moved in to the Multiple Property Owners team which involved; corresponding directly with landlords, Informing the landlords of their financially responsibilities and training new employees.

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  Zazzle

  Sept 2015 - Dec 2017

  Customer Support Team Lead

  Zazzle is an online customization American based company which has been in Cork for over four years. Selected Achievements:• Always delivering outstanding customer service to meet or exceed their expectations, and to retain and develop their business• Creatively solving customer problems by understanding the customer’s needs and demonstrating how Zazzle can provide a resolution that not only suits the customer but the company’s needs as well. • Motivating colleagues to improve their attendance and adhere to scheduled activities by setting a good example, adopting a positive attitude and offering incentives• Improving processes by analysing what delivers greatest customer satisfaction and making recommendations for improvement to Team Leader• Monitoring staff productivity Show less

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  Stryker

  Jan 2018 - now

  Product Builder

  • Manufacturing products in accordance with the relevant manufacturing procedures and relevant quality standards. • Monitoring and verifying quality in accordance with workmanship standards and operating procedures. • Adhering to procedures in relation to production methods, completion of documentation, current Good Manufacturing Practices and safety requirements.• Achieving as part of a team the line core metrics Build Quality into all aspects of your work by maintaining compliance to all quality requirements Show less