Peniel Ezechukwu

Experience

• 

  Edves

  Jan 2020 - Dec 2022

  Engaged in brainstorming, design and publication processes throughout product marketing campaign periods.Effectively positioned social media assets for greater appeal to improve company’s growth oppManage communications, interactions, and queries across social media platforms.Manage email communications coming to primary email address and dealing with them accordingly.Execute creation and posts on all channels of social media communications.Track and collect data that evaluates communications activities including social media emails, newsletter and website analytics, creating measurement reports and offering recommendations for improvementDraft and publish internal announcements, events info/recaps and press releases on the website and other relevant channelsSeek to develop relationship with PR and media outlets who can provide more visibility for the brand. Show less Implementing customer satisfaction strategiesidentifying customer needsRender constant support to client as they use software products and servicesHandle complaints to ensure client satisfactionMaintaining a positive and emphatic attitude towards customer needsMaintain the acceptable performance standard including efficiency effectiveness and economyTrain clients on use of product while maintaining brand image.Enhancing good rapport between company and clients through various communication platformsDaily and monthly followup on client through various communication channels Show less

  • Communication and Marketing Specialist

    Nov 2021 - Dec 2022

  • Key Account Manager

    Jan 2020 - Oct 2021
• 

  Tequila\ Nigeria

  Dec 2022 - Jun 2023

  Business Intelligence and Strategy

  Marketing Communications Planning Campaigns and Activations Market Analysis · Customer Experience · Analytical Skills · Interpersonal Skills · Strategy · Social Media Strategy · Strategic Thinking · Campaigns · Brand Awareness. Brand Strategy · Growth Marketing · Communication · Customer Insight · Sales & Marketing · Business Intelligence.Assisted in the development of market intelligence strategy, product roadmaps ensuring alignment with business goals and customer requirementsConducted market research to identify customer needs, market trends and competitive landscape using various data sources and intelligence toolsWorked on diverse brands including fintechs and FMCGs such as First Monie Agent Banking, Hyde Gas, Raid Insect Killer Show less

• 

  Sun King

  Jun 2023 - now

  Clients Services

  Represent brand image consistently and professionally in all client interactions, embodying organization's values, tone, and messaging to build trust and maintain a positive brand reputation.Proactively identify opportunities for brand enhancement, collaborating with marketing and communications teams to develop and implement initiatives that improve brand image and client experienceMonitor client accounts, maintain accurate and up-to-date records of client interactions, payment history, and outstanding balances, utilizing CRM system and other tools to track progress and identify areas for improvement.Develop and implement brand activations that enhance our brand image and engage clients whivh includes creative campaigns, social media initiatives, and events that promote brand and encourage positive client experiences.Skills: Strategic Thinking, Brand Management, Analytical Skills, Negotiation and Persuasion Show less