David Phares

Experience

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  APEX AUTO APPRAISALS

  Jan 2008 - Jan 2012

  IT Technician

  -Responsible for all computers and networks in the company. Duties include: Troubleshooting operating systems (Windows XP, Vista, 7, OSX, iOS, Android), hardware/software upgrades, maintaining and cleaning systems (virus removal), customer service (phone or remotely via remote desktop and in-person), e-mail setup and upkeep, VOIP troubleshooting, network troubleshooting (Wired/Wireless), printer support and answering general computing inquiries.-Main focus is to keep the company running as smooth as possible with the least amount of technical issues.-Moved entire paper file database to online only storage, creating a paperless environment.-Setup VOIP for the entire company. Show less

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  ATC BROKERS

  Feb 2012 - Jun 2013

  IT Support / Help Desk

  -Responsible for supporting all Forex and Futures clients with trading software / computer related issues and trading inquiries via phone, email or remotely.- Trained clients on three separate Trading Software. (Metatrader 4, Trading Station and OEC Trader)- Learned Forex and Futures trading in order to assist as a Trade desk agent and assist clients on Trade related issues.- Developed tutorial videos for the company to assist traders on learning the Metatrader 4 platform.- Support was the front line for phone calls in the office. Show less

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  CodeMetro, Inc.

  Jul 2013 - Feb 2016

  Junior System Administrator

  - Responsible for providing support for all employees with their Computer systems, Network, Printers, Exchange e-mail and VoIP phone systems via Phone, Remotely or In-person. -Setup new hire systems, developer virtual machines using Hyper-V, exchange email with Exchange 2013, Domain and Lync user accounts using Active Directory. - Provide Support for Windows 7, 8/8.1 and OSX operating systems.- Research and implementation of new technologies. - Responsible for daily Server, Anti-virus and Hard-drive backup checks.- Provide assistance to the companies Senior Systems Administrator.- Tier 2 Software Support for NPAWorks Support / Account managers.- Installed and setup VoIP system for over 35 users.- Researched and implemented Copier / Printers for cost efficiency.- Assist Senior Systems Administrator at Data Centers, including Racking and initial Server setup.- Developed Microsoft SharePoint Tutorials for the company. Show less

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  Covenant Living of Colorado

  Mar 2016 - Mar 2018

  Field Support Engineer

  - Responsible for providing support for over 150 employees with Computer systems in a Citrix VDI Environment, Network, Printers, Office 365 and Shoretel VoIP phone systems via Phone, Remotely or In-person. - Setup new hire systems, thin client imaging and deployment. - Assist with Security Doors, Security Cameras and emergency response system (Vigil). - Tier 1 Aerohive Wireless Network Support for over 300 access points.- Provide Support for Healthcare employee systems including Vision EMR, Orbits and Allscripts EMR.- Responsible for imaging and deploying thin clients.- Provide technical support to all 300 Residents on campus.- Research and implementation of new technologies.-IT Lead on campus for rolling out all Technology related projects on rolled out by Central office.- Shoretel (VoIP) administrator for the Campus.- Develop Tutorials for Technology on Campus.- Host a Tech Event for Residents monthly.- Assist Central office with Data Center projects. Show less

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  Covenant Living Communities and Services

  Apr 2018 - now

  Responsible for the oversight and guidance of the Community Technology Engineers. Directly oversee the Community Technology Engineer Regional leads as well as guide process and projects for IT in all the communities. Responsibilities include maintaining a master project schedule, supporting the IT capital planning for communities, defining and communicating operational standards and developing new resident programs and services. The Community Technology Manager also assists with onboarding new staff members and supporting coverage of communities as needed. Show less - Responsible for managing Field Support Engineers in both West and Central regions.- Providing support for over 150 employees with Computer systems in a Citrix VDI Environment, Network, Printers, Office 365 and Shoretel VoIP phone systems via Phone, Remotely or In-person. - Setup new hire systems, thin client imaging and deployment. - Assist with Security Doors, Security Cameras and emergency response system (Vigil). - Tier 1 Aerohive Wireless Network Support for over 300 access points.- Provide Support for Healthcare employee systems including Vision EMR, Orbits and Allscripts EMR.- Responsible for imaging and deploying thin clients.- Provide technical support to all 300 Residents on campus.- Research and implementation of new technologies.-IT Lead on campus for rolling out all Technology related projects on rolled out by Central office.- Shoretel (VoIP) administrator for the Campus.- Develop Tutorials for Technology on Campus.- Host a Tech Event for Residents monthly.- Assist Central office with Data Center projects. Show less

  • Community Technology Manager

    Apr 2023 - now

  • Field Support Engineer - Regional Lead

    Apr 2018 - Mar 2023