Altaf Khan

Experience

• 

  Tunga Group of Hotels

  Jun 2008 - Aug 2010

  Front Desk Executive

  • Manage and resolve all guest complaints (and compliments) in a professional and courteous manner. • Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.• Ensure that the front desk and back office is clean and well organized.• Resolves complaints and inquiries concerning service and facilities. • Ability to communicate with public, hotel staff and management in a Professional manner. • Initiate and monitor shift checklists for proper completion of tasks. • Provide effective communication to all departments of guest activity. • Effectively coordinate relocation of guests when necessary. • Maintain a high level of professional appearance and demeanor. Show less

• 

  Rosewood Hotels & Resorts

  Aug 2010 - Jun 2011

  Front Desk Supervisor

  1 Greeted, registered (Check/In & Check/ Out), and assigned rooms to guests. • Verified customers' credit, and established how the customer will pay for the accommodation. • Kept records of room availability and guests' accounts, manually or using computers. • Handles matters related to with proper billing and investigate any guest comments, co-ordinates guest in case of emergency plans. (fire, accident , theft etc)• Computed bills, collected payments, and made change for guests. • Performed simple bookkeeping activities, such as balancing cash accounts. • To be fully familiar with the Front Office Standard Service Procedure & Knowing our outlets.• Attend meeting and briefing as scheduled.• Assist F.O.M & Division head in administrative works.• To follow upon the room discrepancy report.• Always be well groomed at all time.• Ensure that all the staff wears proper uniform and report to work punctually.• To make sure that the performance of hotel lobby is always in tiptop position• Issued room keys and escorted instructions to bellhops. • Reviewed accounts and charges with guests during the check out process. • Posted charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. • Transmitted and received messages, using telephones or telephone switchboards. • Contacted housekeeping or maintenance staff when guests report problems. • To make sure that all messages for the other shifts are conveyed in the designated logbook. Show less

• 

  Westin Mumbai Garden City

  Jul 2011 - Feb 2012

  Front Desk Supervisor

  1. Handled tasks like bookings, check-ins, check-outs, daily cash float, guest relations and giving SPG member an ultimate check/In and Check/Out Experience. 2. Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.3. Maintain a high level of professional appearance and demeanor. 4. Created a system in which I record guest preferences, following through on which results in a “WOW” experience for the guest. This has now been implemented for the entire department.5. Have interacted with guests from different cultures and backgrounds and have created a personal rapport with them. (Australian, British, French, American, Korean, Italian, Spanish)6. Assist the Front Office Manager and Room Division Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard.7. Oversee Bell and Door staff in the absence of their department head. Show less

• 

  Cinemax India Ltd

  Mar 2012 - Dec 2013

  Duty Manager

  1. Handled tasks like bookings, Box-Office, Cafe, daily cash float, guest relations., and Floor Operations. 2. Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.3. Maintain a high level of professional appearance and demeanor. 4. Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.5. Recruiting, training of staff about new and innovative idea.

• 

  Sheraton Hotels & Resorts

  Dec 2013 - Jul 2019

  Assistant Reception Manager

  1. Handled tasks like bookings, daily cash float, guest relations and ultimate check/In and Check/Out Experience. 2. Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments.3. Implement and manage all standards relating to areas supervised. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed.4. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.5. Aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate6. Attend to the normal duties of the Front office manager in their absence.7. Consistently strive to achieve maximum performance. Promote a professional service orientated environment at all times8. Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.9. Maintain a high level of professional appearance and demeanor. 10. Created a system in which I record guest preferences, following through on which results in a “WOW” experience for the guest. This has now been implemented for the entire department.11. Have interacted with guests from different cultures and backgrounds and have created a personal rapport with them. (Australian, British, French, American, Korean, Italian, Spanish)12. Oversee Bell and Door staff in the absence of their department head.13. Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.14. Recruiting, training of staff about new and innovative idea. Show less

• 

  Ramee Group of Hotels, Resorts & Apartments

  Aug 2019 - Dec 2022

  Sr. Duty Manager
• 

  Gordon House Hotel

  Feb 2023 - Dec 2023

  Sr. Duty Manager
• 

  Concept Hospitality

  Jan 2024 - now

  Assistant Front Office Manager