Nathalie De Vos

Experience

• 

  VLM Airlines

  Apr 2009 - Oct 2010

  Reservations and Customer Care Employee

  Reservations and Customer Care Representative for VLM-CityJet flights. - Making and changing of reservations. - Using DCS Amadeus, CRS Galileo

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  CityJet

  Sept 2010 - Jan 2015

  At-scale Planning, executing and monitoring CityJet and VLM’s Charter Flights across Europe.- Identifying customer’s wishes and needs to create personalized private flight experiences (Catering, Crew duties, Airport VIP services, in-flight entertainment)- Executing and monitoring all flight preparations as per below:- Collaborating with Handling Agents, Fueling companies, Airport or Civil Aviation Authorities- Preparing Crew briefings, Booking Crew hotels and transportation- Negotiating rates with airport handling agents and hotels. - Creating and maintaining a database of handling agents. - On call for all stakeholder for problem solving in case of any disruptions during the flights. - Post-flight Customer Care service - Optimizing the workflow of the department to serve at-scale operations Show less

  • Charters Sales Executive

    Oct 2012 - Jan 2015

  • Charters Operations Executive

    Sept 2010 - Oct 2012
• 

  VLM Airlines

  Oct 2014 - Jul 2015

  Head of Sales and Marketing

  Leading VLM’s Marketing, Branding, Advertising, Sponsorship, PR and Charter activities - Collaborating with CEO and COO to develop the product and service brand and offering: aircraft interior, meals, uniforms, service, presentation of ticketing & check-in counters, etc.- Assisting in the creation and maintenance of the VLM website, (in collaboration with the media agency) - Planning and executing advertising campaigns to build brand recognition- Leading Sales Executives across geos- Leading the Charter Department (Chartering Sales, ACMI and Group Sales)- Tracking revenue per route and planning strategic Marketing and Sales campaigns based on performance analysis- Identifying potential commercial partners (media, travel industry, events, sponsorships, etc.) and negotiate agreements- Planning and organizing Public Relations events across the country - Guardian of the brand guideline as defined in the corporate identity manual- Customer survey management & reporting Show less

• 

  Criteo

  Sept 2015 - Mar 2016

  Sales Manager U.K.

  Sales specialist in personalized retargeting. - Working with CRM databases to identify key contacts with target clients and/or agencies.- Building relationships with prospects by maintaining a high profile and consistent outreach strategy- Working with internet Travel and Retail companies to serve personalized online display advertisements - Forecasting and growing revenues with new and existing accounts.- Ensuring Criteo's solution is meeting clients' ROI targets and liaising with internal support teams to generate bespoke reports on performance. Show less

• 

  Empowering Airlines to take control of their digital advertising

  Jul 2016 - Jul 2018

  Senior Customer Success Manager

  Driving Customer Success Outcomes of Key Account's digital advertising through programmatic marketing-automation platforms. (Specializing in International Aviation)-- Focusing on real-time online advertising, activating data into relevant communication channels.-- Onboarding, training and guiding Customers-- Managing Customer Success Activities, Define and Optimize Customer Lifecycle-- Measuring Effectiveness of Customer Success-- Upselling advertizing campaigns aligned to client's Company Objectives Show less

• 

  Autodesk

  Sept 2018 - now

  Leading a talented team of Customer Success Associates and Advisors, dedicated to guiding Autodesk customers through their Onboarding and Adoption journey with our cutting-edge solutions, to assist them in maximizing the value of their investment in Autodesk CAD sofware. Contributing to the evolution and impact of the Customer Success Organization.Passionate about the growth and development of the talented professionals in my team, nurturing their skills and careers to drive both individual and collective success. Show less Autodesk Cross industry: Architecture, Engineering & Construction , Product Design & Manufacturing, and Media & Entertainment.- Key role in driving on-boarding, adoption and success of customers by providing post-sales guidance and consultancy - Ensuring customers derive maximum value from their investment in Autodesk Solutions- Developing a comprehensive understanding of typical business challenges faced by customers and appropriately map Autodesk solutions- Collaborating with and supporting Partners and key stakeholders to ensure Customer Success Show less

  • Manager, Customer Success North & West Europe Territory

    May 2024 - now

  • Culture Diversity & Belonging Lead - Global CCS org

    Apr 2021 - Dec 2024

  • Manager, Northern Europe Customer Success Advisors

    Feb 2022 - Sept 2024

  • Team Lead - Customer Success Specialists - Benelux/Nordics

    Apr 2021 - Feb 2022

  • Customer Success Specialist Benelux

    Sept 2018 - Feb 2022