Rana Kardas

Experience

• 

  HSBC

  Jul 2012 - Aug 2012

  Training

  Home loan department

• 

  Banque du Liban

  Sept 2012 - Sept 2012

  Training
• 

  Banque Libano-Française

  Jul 2013 - now

  • Oversaw the regularization of debit accounts monthly by creating and distributing detailed Excel tables to branches, conducting follow-ups, and analyzing the accounts meticulously.• Successfully managed and regularized closed accounts daily by carrying out research and ensuring compliance with established rules and procedures.• Effectively communicated with branches to ensure proper application of Central Bank of Lebanon regulations and procedures.• Approved branch operations following a thorough assessment of customer accounts• Developed and managed project plans, setting timelines, defining milestones, and coordinating resources.. Oversaw project implementation, monitored progress, ensured schedule adherence, and managed daily activities.. Prepared detailed project documentation, including progress reports, risk assessments, and issue logs, for senior management review.. Resolved project-related issues and challenges promptly to ensure projects stayed on track. Show less • Communicated with branches to assist creditors in acquiring loans and managing credit portfolios, ensuring compliance with established rules and procedures.• Reviewed and revised loan applications per month, analyzing loan requests sent by the branches.• Prepared loan contracts and guarantees related to various types of credits (personal, car, housing), demonstrating proficiency in loan administration.• Prepared monthly loan portfolio reports and analysis to evaluate loan performance.• Consistently met KPI targets while successfully performing tasks related to loan portfolio management. Show less • Demonstrated a commitment to delivering exceptional service and ensuring high levels of customer satisfaction.• Proactively resolved customer complaints and issues by actively listening, empathizing, and finding appropriate solutions.• Provided accurate and up-to-date information about products, services, and company policies, ensuring customers were well-informed.• Adhered to company policies and procedures, maintaining the highest level of confidentiality when handling customer information.• Assisted customers with account openings, including individual and joint accounts, and provided guidance on required documentation and procedures. Show less • Conducted cash handling activities, such as receiving and processing deposits, withdrawals, and loan payments.• Assisted customers with account inquiries, provided information on products and services, and resolved any issues or discrepancies.• Counted and verified cash, checks, and other financial instruments to ensure accuracy and compliance with banking policies and procedures.• Promoted and cross-sold bank products and services to customers, identified opportunities to meet their financial needs.• Collaborated with team members and other departments to address customer inquiries and provide a seamless banking experience. Show less

  • Operations controller and Projects Officer

    Feb 2022 - now

  • Retail Administration & Credit Analysis, Cards and Transfers - Administrative Agent

    Jun 2017 - Feb 2022

  • Senior Customer Operations Officer

    Sept 2014 - Jun 2017

  • Customer Operations Officer

    Jul 2013 - Sept 2014