Mandeep Kaur

Experience

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  YES BANK

  Apr 2016 - May 2017

  Bank Teller

  *Conducting dozens of banks’ routine transactions within time limits and established guidelines*Assessing customer needs and introduce new products and services*Making sales referrals, suggest alternate channels and cross-sell products and services

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  HDFC Bank

  May 2017 - Aug 2020

  *Serve a designated portfolio of accounts in the Commercial Banking business segment.*Develop the portfolio by prospecting new clients, cross selling and offering suitable corporate banking services to existing customers.*Achieve various individual business targets and contribute to the performance of the team.*Prepare credit proposals in accordance with delegated authority.*Conduct regular review and take proactive measures to ensure credit quality.*Provide guidance, coaching and support for junior teammates. Show less *Build and improve relationships with customers, key suppliers and partners.*Review company practices to ensure clients get maximum satisfaction from their purchases.*Identify potential opportunities and inform the sales team to follow up.*Educate and inform clients about the company’s products, services and special offers.*Attend to client complaints and resolve issues promptly.*Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.*Work with internal departments to ensure company meets clients’ expectations.*Oversee customer relationship management system. Show less

  • Senior Relationship Manager

    Jun 2018 - Aug 2020

  • Relationship Manager

    May 2017 - Jun 2018
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  Tim Hortons

  May 2021 - Jun 2023

  Customer Service Representative

  *Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.*Learn to identify customer needs or desires in order to recommend the appropriate product or service.*Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.*Keep a record of incoming inquiries to be able to reference at a later date.*Be able to process orders, forms, applications, or requests.*Work with colleagues when necessary to resolve customer complaints.*Provide feedback to other departments to help improve sales, marketing, and business processes. Show less

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  Paragon Security

  Aug 2021 - Jun 2023

  Screening ambassador