Leon Mitchell

Experience

• 

  CSC

  Oct 2008 - Mar 2015

  Senior Professional Systems Administrator

  Manages 6000 desktop computers globally, responsible for 4 Altiris engineers, maintaining Altiris 6.9 in an operation al status and performed re-configuration of Altiris to conduct application harvesting and global Asset Management. Managing migration to Altiris 7.1. Developed Desktop Engineering Service Level Agreements for application packaging and patching.I have been acknowledged by senior client management as pivotal in making the engineering team a new-found strength to the CSC Managed Services team.Working with the client on delivering on several time-critical deployments of applications, upgrades, patches and other types of updates. In this role, I have been asked to work directly with end-users to assess their needs and to negotiate their prioritization with his client face-off.Consistently available to aid (i.e. both in advice and actual participation in the execution of that advice) the other lines of service on this account, even when the issue exceeds the scope of the engineering team’s responsibility. Responsible for the deployment of application packages to computers on a global scale using BMC Blade Logic Client Automation to approximately 25000 computers. Managed Credant key retrieval after laptop disk swaps. Performed special application reporting on an as needed basis. Responsible for the deployment of application packages to computers on a global scale using BMC Blade Logic Client Automation. Organized and established mass deployment schedules for software delivery to ensure client satisfaction and maintain optimum network performance. Maintained, created, and edited groups for computer policies via Active Directory. Reviewed daily reports to track mass deployment progression in order to meet established service level agreements. Reviewed and analyzed application failures by acquiring necessary computer logs required for remediation. Guided and trained team members on the BMC Blade Logic Client Automation. Show less

• 

  TM Floyd & Company (TMF)

  Jun 2015 - Dec 2015

  Server Monitoring Administrator

  - Works with a team of five 24 hours 7 days a week monitoring the middleware applications for the BCBSA for all the United States.- On the ground floor creation of the Operations Center, Set-up Operational guides, SLA response times and the center with equipment.- Manage the notifications via phone and email when outages occur, perform trend analysis on middleware application support. - Provide support for users and system problems and troubleshoot issues, escalates issues for resolutions when necessary and participates in planning and execution of disaster recovery procedures. Show less

• 

  Enstar Group

  Dec 2015 - Mar 2018

  Team Lead US Service Delivery

  Manages Enstar US and Bermuda desktop computers, responsible for ten Service Desk Technicians.- Manages the Office 365 and the 2016 Exchange servers, creating new mailboxes, Distribution Groups and Shared Mailboxes.- Performs new user accounts creations, password resets, and password unlocks with Active Directory Manager.- SCCM Administrator, Adds new hardware, images and re-images desktop and laptops.- Perform break/fix on the onsite users on a as needed bases, from installing one off software to rebuilding Exchange profiles used in Outlook. Show less

• 

  20 Force Support Squadron

  Apr 2018 - now

  Information Technology Specialist

  Manages 20th FSS USAF desktop and laptop computers, and the Non Standard desktops and laptops.- Manages the Office 2013 and 2016 standalone suites, installs, breakfix and troubleshooting.- Performs new user accounts creations requests, via 20th Comm web portal.- SCCM Administrator, images, and re-images USAF desktop and laptops, performs factory resets on the non-standard desktop and laptops- Perform break/fix on the onsite users on an as needed bases, from installing one off software to rebuilding Exchange profiles used in Outlook, to maintenance and troubleshooting hardware issues. Show less