Ryan Goldberg

Experience

• 

  Domino's

  Jun 2015 - Jul 2018

  Shift Lead

  Available for any shift, working any position that was needed. Driver, cook, cashier, shift lead. Trained all of the new drivers and helped them to become well acclimated and high earning delivery personnel.

• 

  FedEx Ground

  Jun 2018 - Jan 2022

  Delivery Driver

  Start the day by organizing the truck for maximum efficiency and workability. Then deliver all packages on the truck as efficiently and reliably as possible, no matter the weather conditions. Pick up any requested or scheduled stops. Returning to the terminal with only those pickups and undeliverable packages.

• 

  Atlantic.Net Inc.

  Nov 2021 - Jan 2024

  Handling tickets that require advanced troubleshooting. Creating documentation and learning opportunities for general support members. Ensuring a productive approach to resolving customer concerns, rather than a reactive one. Especially in masters of security. Ensuring that workflow remains consistent. Delegating work to play to the strengths of my technicians, as well as provide learning opportunities. Providing training when able. Handling call and ticket escalations, aiming to satisfy our customers while meeting company financial goals. Provide technical support to Cloud, dedicated, and colocation customer. Handling managed support requests and troubleshooting issues with hardware, software, networking, and security measures

  • SOC Managed Support Specialist

    Jan 2023 - Jan 2024

  • SOC Support Shift Lead

    Jun 2022 - Jan 2023

  • SOC Support Tier 2 Technician

    Nov 2021 - Jun 2022
• 

  Cyber Progressional Solutions LLC

  Jan 2024 - now

  Owner / CISO
• 

  Iteration Matrix

  Jan 2024 - now

  DevSecOps Engineer