Madeline Moreta

Madeline Moreta

Help Desk Technician

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location of Madeline MoretaSanto Domingo de Guzmán, Distrito Nacional, Dominican Republic

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  • Timeline

  • About me

    Computer Systems Engineer with experience in Project Management | Specialized in negotiation and management of requirements | Passionate about driving efficiency and innovation

  • Education

    • EDOCO

      2022 - 2022
      Diplomat Oral and effective communication

      Activities and Societies: • Development of verbal expression skills • Presentation techniques • Persuasive communication • Active listening • Management of emotions in communication • Non-verbal communication • Intercultural communication • Conflict resolution The Diploma in Oral and Effective Communication provided comprehensive training in the development of oral communication skills. During the program, I participated in a variety of activities designed to improve my verbal expression, presentation techniques, persuasive skills, and active listening skills. I learned to manage my emotions and to interpret and use non-verbal communication effectively. Additionally, I acquired knowledge about intercultural communication and developed skills to… Show more The Diploma in Oral and Effective Communication provided comprehensive training in the development of oral communication skills. During the program, I participated in a variety of activities designed to improve my verbal expression, presentation techniques, persuasive skills, and active listening skills. I learned to manage my emotions and to interpret and use non-verbal communication effectively. Additionally, I acquired knowledge about intercultural communication and developed skills to resolve conflicts through effective communication. This diploma has given me the necessary tools to communicate clearly, persuasively and effectively in various professional contexts. Show less

    • CETA

      2019 - 2019
      Diplomado Desarrollo SQL Server Data Modeling/Warehousing and Database Administration

      Activities and Societies: Fundamentos de SQL Diseño y creación de bases de datos Consultas y filtrado de datos Manipulación de datos Funciones y procedimientos almacenados Optimización de consultas Seguridad y permisos Administración de bases de datos Durante el curso, adquirí los fundamentos de SQL y aprendí a diseñar y crear bases de datos eficientes utilizando SQL Server. Aprendí a escribir consultas SQL para seleccionar, filtrar y ordenar datos, así como para manipular registros mediante inserciones, actualizaciones y eliminaciones.Además, dominé la creación y utilización de funciones y procedimientos almacenados para realizar operaciones complejas en una base de datos. Aprendí técnicas avanzadas para optimizar el rendimiento de… Show more Durante el curso, adquirí los fundamentos de SQL y aprendí a diseñar y crear bases de datos eficientes utilizando SQL Server. Aprendí a escribir consultas SQL para seleccionar, filtrar y ordenar datos, así como para manipular registros mediante inserciones, actualizaciones y eliminaciones.Además, dominé la creación y utilización de funciones y procedimientos almacenados para realizar operaciones complejas en una base de datos. Aprendí técnicas avanzadas para optimizar el rendimiento de las consultas, mejorando así la eficiencia y velocidad de las operaciones en SQL Server.Comprendí los conceptos de seguridad en SQL Server y aprendí a asignar permisos a usuarios y roles, protegiendo así la integridad de los datos y controlando el acceso a la base de datos. También adquirí habilidades para administrar y mantener bases de datos, realizando tareas como copias de seguridad, restauraciones y monitoreo de rendimiento. Show less

    • CENTU

      2015 - 2015
      Network Security Workshop Administration/Administrator of systems, networks and LAN/WAN communications

      Activities and Societies: • Security risk analysis • Firewall configuration • Security in wireless networks • Intrusion detection • Prevention of denial of service (DoS) attacks • Security in network protocols The Network Security Workshop has given me the necessary knowledge to understand and address security challenges in computer networks. Through this workshop, I have gained practical skills in risk identification and mitigation, as well as configuring firewalls and protecting wireless networks.I have learned to detect intrusions and respond effectively to potential threats. In addition, I have acquired knowledge about preventing denial of service attacks and security in network… Show more The Network Security Workshop has given me the necessary knowledge to understand and address security challenges in computer networks. Through this workshop, I have gained practical skills in risk identification and mitigation, as well as configuring firewalls and protecting wireless networks.I have learned to detect intrusions and respond effectively to potential threats. In addition, I have acquired knowledge about preventing denial of service attacks and security in network protocols.This workshop has strengthened my ability to protect and safeguard the integrity and confidentiality of networks, allowing me to contribute to information security in any business environment. Show less

    • CEGES

      2009 - 2013
      Bachelor's degree Information Technology

      Activities and Societies: • Computer basics • Programming • Web-page design • Database Administration • Computer networks • Hardware and Software Maintenance • Operating systems • Practical Projects During my Computer Technical Baccalaureate, I had the opportunity to participate in a series of activities that allowed me to acquire knowledge in the field of computing. I studied the fundamentals of computing, including hardware, software, networks and operating systems. I learned to program in languages ​​like Java, C++ and HTML, and developed small programs. I also acquired knowledge in systems administration, including configuring operating systems and maintaining equipment.In… Show more During my Computer Technical Baccalaureate, I had the opportunity to participate in a series of activities that allowed me to acquire knowledge in the field of computing. I studied the fundamentals of computing, including hardware, software, networks and operating systems. I learned to program in languages ​​like Java, C++ and HTML, and developed small programs. I also acquired knowledge in systems administration, including configuring operating systems and maintaining equipment.In addition, I gained knowledge about computer networks, learning about topologies, communication protocols and local network configuration. I also acquired basic notions of databases, including table design and SQL queries. The Computer Technical Baccalaureate provided me with a solid foundation in computer science and prepared me to face the challenges and opportunities in the field of technology. Show less

    • CEGES

      2013 - 2013
      Microsoft Office Workshop OFFICE

      Activities and Societies: • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Microsoft Outlook This Workshop has provided me with extensive knowledge of Microsoft productivity tools, such as Word, Excel, PowerPoint and Outlook, allowing me to be more efficient and effective in my daily work.In Microsoft Word, I have learned how to create and edit professional documents with custom formatting, as well as collaborate with other users using the review and change tracking tools. In Excel, I have developed skills in manipulating data, using formulas and functions to perform complex… Show more This Workshop has provided me with extensive knowledge of Microsoft productivity tools, such as Word, Excel, PowerPoint and Outlook, allowing me to be more efficient and effective in my daily work.In Microsoft Word, I have learned how to create and edit professional documents with custom formatting, as well as collaborate with other users using the review and change tracking tools. In Excel, I have developed skills in manipulating data, using formulas and functions to perform complex calculations, and creating charts to visualize information clearly and concisely.In PowerPoint, I have gained knowledge in creating impactful presentations, using attractive designs, animations and multimedia to communicate ideas effectively. And in Outlook, I've learned to efficiently manage my email, schedule meetings and tasks, and keep an organized calendar. Show less

    • Universidad APEC

      2014 - 2018
      Computer System Enginner Technology

      Activities and Societies: • Fundamentals of Systems Engineering • Programming and Software Development • System design • Database Administration • Computer networks • Operating systems • Informatic security • Engineering projects As a Computer Systems Engineer, I have acquired a solid set of skills and knowledge to design, develop and manage efficient and secure computer systems. My focus is on applying cutting-edge technology to meet business needs and improve productivity.During my training, I have participated in the design and development of computer systems, applying software engineering methodologies and following good programming practices. I have gained experience in managing information technology… Show more As a Computer Systems Engineer, I have acquired a solid set of skills and knowledge to design, develop and manage efficient and secure computer systems. My focus is on applying cutting-edge technology to meet business needs and improve productivity.During my training, I have participated in the design and development of computer systems, applying software engineering methodologies and following good programming practices. I have gained experience in managing information technology projects, ensuring success in delivering projects within established deadlines.In addition, I have acquired knowledge in the maintenance and administration of computer networks and I have worked in software development, using different programming languages ​​and development tools. Show less

    • CETA

      2020 - 2020
      Diplomat Ethical Hacking Diploma

      Activities and Societies: • Vulnerability scan • Penetration tests • Exploits and risk mitigation • Security in web applications • Network security • Digital forensics The Ethical Hacking Diploma has provided me with the knowledge and skills necessary to identify, evaluate and ensure the security of computer systems and networks. Through this program, I have gained experience in analyzing vulnerabilities, conducting penetration testing, and mitigating security risks.I have developed skills in identifying possible vulnerabilities, using specialized tools and techniques, as well as protecting web applications and networks against malicious attacks… Show more The Ethical Hacking Diploma has provided me with the knowledge and skills necessary to identify, evaluate and ensure the security of computer systems and networks. Through this program, I have gained experience in analyzing vulnerabilities, conducting penetration testing, and mitigating security risks.I have developed skills in identifying possible vulnerabilities, using specialized tools and techniques, as well as protecting web applications and networks against malicious attacks. Additionally, I have acquired knowledge in the field of digital forensics, which allows me to investigate and analyze security incidents effectively.This diploma has strengthened my ability to address security challenges in computing environments, and has provided me with a solid foundation to promote information security and protection in any organization. Show less

    • UNIR-Universidad Internacional de La Rioja

      2024 - 2026
      Master in Design and Management of Technological Projects Information technology project management

      UNIR's Master in Technological Project Management is organized into three blocks that allow transversal learning: •Project design and management. The main objective is the analysis and application of strategies and tools for the design and execution of technological projects. •Technology and society. This module provides the necessary relationship between project design and management, and its contextualization in a technological and social field. •Management skills. It seeks to… Show more UNIR's Master in Technological Project Management is organized into three blocks that allow transversal learning: •Project design and management. The main objective is the analysis and application of strategies and tools for the design and execution of technological projects. •Technology and society. This module provides the necessary relationship between project design and management, and its contextualization in a technological and social field. •Management skills. It seeks to provide the necessary knowledge for the performance of any management and leadership activity. Includes subjects such as 'Coaching', 'Negotiation Techniques and Conflict Resolution' or I+D+I Project Proposals'. Show less

    • Udemy Alumni

      2018 - 2018
      JavaScript Certification Computer Programming/Programmer, General

      Activities and Societies: • JavaScript Basics • DOM manipulation • Events and controllers • Form validation • Object-oriented programming in JavaScript • Use of libraries and frameworks • HTTP request handling • Development of interactive web applications During my JavaScript Certification, I focused on acquiring a deep knowledge of this fundamental programming language for web development. I learned the fundamentals of JavaScript, including variables, data types, control structures, and functions.I became familiar with manipulating the DOM, I also gained skills in handling events and setting event handlers in HTML elements. An important part of the certification was learning form validation techniques using… Show more During my JavaScript Certification, I focused on acquiring a deep knowledge of this fundamental programming language for web development. I learned the fundamentals of JavaScript, including variables, data types, control structures, and functions.I became familiar with manipulating the DOM, I also gained skills in handling events and setting event handlers in HTML elements. An important part of the certification was learning form validation techniques using JavaScript.Additionally, I immersed myself in the concept of object-oriented programming (OOP) applied to JavaScript, which gave me a solid foundation for creating classes, using inheritance, and encapsulation.During the course, I also had the opportunity to use popular JavaScript libraries and frameworks, to facilitate the development of web applications. Show less

    • ITLA

      2019 - 2019
      AndroidStudio Basic Certification Computer Programming, Specific Applications

      Activities and Societies: • Android Studio Configuration • Project structure in Android Studio • User interface design • Java programming • Android component management • Life cycle of an Android application • Data storage • Debugging and testing During my Basic Android Studio Certification, I focused on acquiring the knowledge and skills necessary to develop applications for Android devices. I learned how to configure and use Android Studio.During the course, I became familiar with the project structure in Android Studio and learned how to design attractive and functional user interfaces using the XML language and the Android Studio Design Editor.I understood the life cycle of an Android application and learned how to… Show more During my Basic Android Studio Certification, I focused on acquiring the knowledge and skills necessary to develop applications for Android devices. I learned how to configure and use Android Studio.During the course, I became familiar with the project structure in Android Studio and learned how to design attractive and functional user interfaces using the XML language and the Android Studio Design Editor.I understood the life cycle of an Android application and learned how to properly manage the events and states of the application. I also gained knowledge of data storage techniques, using SQLite databases, file sharing, and user preferences.During the course, I gained skills in debugging and testing applications in Android Studio, using tools such as the debugger and Android emulator. Show less

  • Experience

    • CSQ non stop shops

      Mar 2015 - Jul 2016
      Help Desk Technician

      • Reconciliation of transactions to ensure accuracy and consistency of records.• Maintenance of mobile equipment and IP voice telephones, ensuring their correct functioning and availability.• Repair of mobile equipment, IP voice and office equipment to minimize downtime and optimize productivity.• Coordination of imports and exports of IP voice telephone equipment and parts to ensure adequate supply.• Responsible for server maintenance, including backup tasks and daily maintenance activities to ensure a stable and secure IT environment.• Management of the purchase of devices and accessories for distribution or use in the service, optimizing efficiency and quality.• Provide support to customers and suppliers regarding the product, offering solutions and resolving issues in a timely manner.• Participation in platform migration projects, facilitating the successful transition of vendors from Windows Server 2008 to Windows Server 2012. Show less

    • Payme

      Nov 2016 - Aug 2017
      International Executive IT

      • Responsible for the customer ticket support platform, ensuring efficient and timely service.• Database maintenance, including the integration of suppliers and customers, and constant updating of data to ensure the accuracy and reliability of the information.• Provide technical support to product distributors, resolving queries, offering assistance and ensuring a satisfactory experience.• Participation in platform migration projects from Windows Server 2008 to Windows Server 2012, facilitating a smooth and successful transition.• Administration of the business email domain, ensuring its efficient and secure operation.• Permission management in the product's internal application, ensuring that users have the appropriate access levels and meeting security requirements. Show less

    • Teleperformance

      Sept 2019 - Oct 2019
      Customer Service Representative

      • Receiving customer calls and managing queries and incidents, providing a friendly and professional service.• Resolution of incidents related to purchase issues, cancellations, replacement, refunds and special cases, ensuring quick and effective attention.• Coordination of calls and sending surveys to the company's customers to evaluate the degree of satisfaction and quality of service, collecting valuable information to improve the customer experience.• Bilingual service in English and Spanish, providing support to clients in both languages ​​and ensuring clear and effective communication. Show less

    • SIDESYS IT SOLUTIONS

      Nov 2019 - Oct 2020
      Technical Support Engineer

      • Receiving customer calls and managing queries and incidents, providing a friendly, effective and professional service.• Management of Windows services, including planning tasks, IIS (Internet Information Services) administration and SQL database management.• Implementation and production release of the product to clients, ensuring a successful and smooth transition.• Registration of projects to clients corresponding to the acquisition of the product, efficiently coordinating the details and requirements of the project.• Customer support through a ticket platform, providing assistance and solutions to queries and problems raised. Show less

    • Instituto Nacional de Aguas Potables y Alcantarillados (INAPA)

      Oct 2020 - Jul 2023

      • Keep records and control of the system manuals, ensuring their updating and availability for users, and identifying opportunities for improvement in the implementation of Information and Communication Technologies (ICT) projects.• Plan, coordinate, manage and monitor IT projects, ensuring compliance with established deadlines, budgets and objectives, and identifying and managing risks that may affect the projects.• Participate in the preparation of terms of reference, contractual documents and expert reports related to the implementation of projects and IT infrastructure.• Support the development and implementation of IT projects and infrastructure at INAPA (National Institute of Drinking Water and Sewage), ensuring their correct deployment and operation.• Prepare the plans to send to the Planning and Development Department, such as the Annual Operations Plan, Annual Purchasing Plan, Investment Plan of the Institution, among others, guaranteeing its effectiveness and alignment with the strategic objectives.• Assist in the identification of opportunities for improvement in the implementation of IT projects and in the management of risks that may affect them, implementing mitigation actions to minimize their impact. Show less • Investigate the needs for systematization of systems and processes of the different areas of the institution, identifying opportunities for improvement and efficiency.• Analyze the means and resources available for the design of systems, evaluating the most appropriate technological options to satisfy the requirements.• Prepare the necessary documentation for the systems and applications to be processed, ensuring that they are complete, clear and follow established standards.• Plan the resources and time necessary for the design and development of computer programs and systems, guaranteeing efficient project management.• Establish standards and procedures for carrying out different jobs, ensuring consistency and quality in the development of systems.• Supervise the implementation of the designed systems, ensuring a successful transition and proper functioning.• Interpret user needs and create solutions to satisfy them, ensuring that the developed systems meet the requirements and expectations. Show less

      • IT Project Analyst

        Feb 2021 - Jul 2023
      • Computer System Analyst

        Oct 2020 - Feb 2021
    • Registro Inmobiliario

      Aug 2023 - now
      Functional and Compliance Analyst

      • Establish proposals and recommendations aimed at the efficiency of computer processes, resources, structures and standards.• Develop use cases and automated tests based on the specifications and needs raised with end users.• Manage the functional requirements of the assigned applications or projects, seeking to guarantee that the delivered product effectively meets the business requirements.• Facilitate requirements modeling sessions, including requirements visualization. • Prioritize requirements, defects and other work items for the development team.• Public face of the team for project stakeholders.• Announce new version releases.• Instruct stakeholders in the development process. Negotiate priorities, scope and schedule.• Present and demonstrate the solution to key stakeholders.• Manage requirements dependencies with other teams, negotiating and setting new priorities as appropriate.• Collaborate in the development of prototypes, screens or mockups of the new designed functionalities.• Collaborate in the design, construction and testing process of the system, in order to ensure that the proposed solutions satisfy the requirements specification made.• Participate in the functional implementation activities of the systems.• Control, analyze and supervise the functional development of computer applications, ensuring their correct exploitation and optimal performance.• Evaluate technical-economic feasibility aspects of the application developments that are going to be executed.• Participate in Systems Quality Assurance reviews, in conjunction with the relevant areas.• He is responsible for the correct use of the resources and assets of the areas under his responsibility. Show less

  • Licenses & Certifications

    • Curso de gestión de proyectos ágiles Design Thinking y Scrum

      UNIR México
      Apr 2024
      View certificate certificate
    • Scrum Foundation Professional Certificate (SFPC)

      CertiProf
      Apr 2024
    • Certificado de Planificacion en el XII Congreso Internacional de Proyectos 2022

      Project Management Institute
      Oct 2022
    • Diplomado en Soft Skills y Habilidades Directivas

      UNIR México
      Feb 2025
      View certificate certificate
    • PMP® Exam Mentoring Program

      Sagesse
      Jun 2023