Sergio Martin

Experience

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  CTG - IBM

  Dec 1997 - Jul 1998

  Customer Analyst
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  Telefonica Sistemas

  Jan 1998 - Jan 2001

  Jefe de Proyecto
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  Avanzit Tecnología

  Jan 2001 - Jan 2006

  Jefe de Proyecto

  Project Director of the "Multiservice Network" deployment for the new terminals of the Madrid Barajas Airport, which included fibber and copper cabling, routing, switching and wifi network equipments, network management software and integration with the airport systems.The project period until new terminals T4 and T4S went into production was 5 years and the project budget several million of Euros.The project team was over 20 regular employees and over 100 subcontracted employees organised in cabling and networking teams with delivery and engineering sub-teams each one. Show less

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  Cisco

  Jan 2006 - now

  Business Operations Manager for the Advanced Services Southern Europe region (France, Italy, Greece, Cyprus, Malta, Spain and Portugal).Controlling and managing the Profit & Loss indicators of the Advanced Services business in the region and for Telefonica, Telecom Italia and OI in Latin America, which includes revenue, partner cost, delivery cost, margin, etc. Customer Satisfaction indicators are also part of the metrics managed by me. Objective is to reach the business goals set up for those metrics for our team and guiding and moving the team efforts to achieve those goals.Supporting the Service Delivery Executives of the region by controlling the performance indicators, assisting on operating business processes to achieve region goals and collaborating on strategy planning.Participating as member of the Health and Safety board of Cisco Spain representing the services area. Show less Controlling and managing the Profit & Loss indicators of the Advanced Services business in the EMEA South region (Spain, Portugal, Andorra, Italy, Greece, Cyprus, Malta and Israel) and for Telefonica, Telecom Italia and OI in Latin America, which includes revenue, partner cost, delivery cost, margin, etc. Customer Satisfaction indicators are also part of the metrics managed by me. Objective is to reach the business goals set up for those metrics for our team and guiding and moving the team efforts to achieve those goals.Supporting the Service Delivery Executives of the region (Iberia and Italy-Meditarrenean) by controlling the performance indicators and assisting on operating business processes to achieve region goals on time and smoothly.Subcontractor partners relationship in Spain and procurement processes support for the region is also under my responsibility.Acting in some accounts as Program Manager or Delivery Manager and supporting the team developing the business on those accounts under my responsibility.Participating as member of the Health and Safety board of Cisco Spain representing the services area.Being member of the European Quality team representing the Advanced Services EMEA South region to align our processes and project execution to the Cisco Quality Plan and Processes which let us hold and keep the ISO certification. Show less Controlling and managing the Financial indicators of the Advanced Services business in the Mediterranean region (Spain, Portugal, Andorra, Greece, Cyprus, Malta and Israel) which includes revenue, partner cost, delivery cost, margin, etc. Customer Satisfaction indicators are also part of the metrics managed by me. Objective is to reach the business goals set up for those metrics for our team and guiding and moving the team efforts to achieve those goals. Subcontractor partners relationship and procurement process for the region is also under my responsibility.Acting in some accounts as program or delivery manager and supporting the team developing the business on those accounts under my responsibility.Participating as member of the Health and Safety board of Cisco Spain representing the services area.Being member of the European Quality team representing the Advanced Services Mediterranean region to align our processes and project execution to the Cisco Quality Plan and Processes which let us hold and keep the ISO certification. Show less Leading key projects of new technologies deployments like Telepresence and CRS-1 in Telefonica.Acting as program manager for some accounts and business areas of Telefonica.Responsible of the subcontractors relationship and procurement management for all projects in the mediterranean region (Telefonica, Spain, Portugal, Greece and Israel).Manager of the Project Management team and creating and leading the Project Support Office for the mediterranean region.Participating as member of the Health and Safety board of Cisco Spain representing the services area. Show less

  • Business Operations Manager

    Nov 2015 - now

  • Advanced Services Excellence and Performance Manager for the EMEA South region

    Aug 2014 - Oct 2015

  • Advanced Services Business Controller for the Mediterranean region

    Aug 2012 - Jul 2014

  • Senior Project Manager

    Jan 2006 - Jul 2012