John Michael Crane

Experience

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  PennyMac Loan Services, LLC

  Jul 2020 - May 2021

  Mortgage Loan Closer

  •Collaborate and itemize fees. •Balance closing disclosures for refinances, purchases, and VA IRRRLs. •Communicate with multiple brokers and finance companies to determine optimal closing date for borrower and all parties involved. •Ensure all documents are received and are up to date.

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  EPM

  May 2021 - Feb 2022

  Mortgage Loan Closer

  •Validate and organize data across multiple applications. •Act as the main point of contact between stakeholders. •Communicate effectively to keep the closing process seamless. •Ensure loan is within compliance for all legal conditions. •Generate final closing package and ensure that all borrowers and their respective title companies have access to the package. •Loans are often same day rush files and time sensitive.

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  MetLife

  Sept 2022 - now

  Technology Liaison Analyst

  Consult with clients to establish format and transmission methodfor Electronic Eligibility files across all markets and products● Set up test environments, troubleshoot file feeds, and provide concisesolutions to data issues for external partners● Set up file mapping rules to translate both standard and non-standardcustomer data into the UIS system● Generate reports from the eligibility system for both ad-hoc andongoing requests● Conduct investigative analysis for individual client-specific memberinquiries and make recommendations on short and long termresolutions● Manage ticket tracking system JIRA for all owned requests and providedaily status updates Show less