Natasha Thomas

Experience

• 

  Worth and Douglas

  Feb 2010 - Feb 2011

  Quality Control Supervisor

  Managing high profile sales for jewellery stores in New Zealand and Asia Pacific. Ensuring sales are being met at a high level of service including quality, time to close and strategies and opportunities to improve production.

• 

  St John Ambulance

  Jun 2012 - Jul 2016

  National quality assurance team at St John. Ensuring KPIs are being satisfied and implementing training programmes to improve performance. Quality Improvement Officer: I worked closely with management in the review and audit process (KPI and systems Compliance) to achieve successful outcomes and improvement within the clinical control centre. I progressed from Emergency Call handling to dispatching (helicopters, fire, police etc.), then to mentoring both roles. This required an advanced set of negotiation and influencing communication skills from speaking to highly distressed callers to liaising with crews and emergency services.

  • Quality Assurance Specialist

    Jan 2015 - Jul 2016

  • Training Lead

    Oct 2014 - Jul 2016

  • Emergency Medical Dispatcher - Mentor

    Jun 2012 - Feb 2015
• 

  SICE ANZ

  Jun 2016 - now

  Systems Integration, overseeing strategies to enhance overall customer satisfaction. Leveraging 15 years of leadership and organisational development experience to drive positive change and innovation. Responsible for cultivating strong relationships with clients, understanding their needs, and collaborating internally to ensure seamless service delivery. Adept at problem resolution, continuous improvement, and utilising data analytics to inform decision-making. Committed to driving operational excellence and contributing to the success of SICE. Show less

  • Customer Experience Manager

    Aug 2016 - now

  • Training Manager Aus/NZ

    Jun 2016 - Jan 2024