Bornwise Baloyi

Experience

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  Standard Bank Card Division

  Jun 2011 - Dec 2018

  Transactional Banking Consultant

  • Lost Cards (Stopping, tracing and ordering new cards for customers) • Limits (Increasing and Decreasing Credit Cards limits for customers) • Authorizations (Authorizing Declined Transactions and Clearing Funds for Customers) • Card Division Customer Service(Assisting clients with credit card general enquiries) • General Banking (Assisting clients with general enquiries on their transactional accounts) • Fleet Management Authorizations • Generating Sales Leads • Email unit (Attending to client’s requests received via email) Show less

• 

  Uber

  Feb 2019 - Mar 2021

  E-Hailing Driver
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  Stratum Benefits

  Apr 2021 - now

  • Manage Administration Support Team performance. • Conduct performance coaching. • Schedule weekly departmental meetings. • Compile and report on team’s performance. • Manage the teams' leave. • Submit weekly reports to the Line Manager. • Update and manage KPI dashboards. • Conducting KPI discussions. • Report on team’s attendance. • Complete coaching forms for every coaching provided. • Route items to the correct queues when doing queue clean-up and allocations and also ensuring queue items are within SLA. • Ensure the team completes assessments. • Ensure the team attends training and training feedback sessions. • Identify the team's training needs. • Attend to the Unity Health exceptions report and addressing identified errors • Assist with Unity Health escalations relating to cards, claims, amendments, EGS onboarding Show less • Responding to email queries timeously • Process individual client’s amendments timeously • Process EGS amendments timeously • Responding to Client Services Calls timeously • Accurately updating client’s banking details on the system • Make Comprehensive notes on the system • Complete Monthly Assessments • Adhoc Projects such as bulk amendments and sending bulk policy documents • Attending Training • Attending departmental and Business meetings • Attending Training feedback sessions Show less

  • Administration Support Team Lead and Health Insurance Specialist

    Feb 2022 - now

  • Client Support Administrator

    Apr 2021 - Nov 2022