Frederick Moore, MSIS

Experience

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  Verizon

  Jan 2007 - Jan 2009

  Fiber Optic Analyst

  Provided technical support for field technicians, Engineers, and tier II customer support, for Verizon's fiber optic network. Tasks included monitoring services in the Mid-Atlantic region, activating, and troubleshooting FIOS equipment. Providing excellent customer services for internal, and external clientele.

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  New Light Baptist Church

  Jun 2009 - Oct 2010

  Network Administrator

  Designed, developed and deployed network using Windows Server 2008 and Windows 7 client software. Support network administration,

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  ECPI University

  Nov 2009 - Nov 2011

  Information Technology Specialist

  Oversee school network systems, hardware and software issue resolution, and installation of applications and network connectivity; assist in configuration, implementation, documentation, and maintenance of network infrastructure for interns, students, faculty, and staff. Support servers, workstations, printers, Citrix, Vcom Satellite conference systems, and more.• Provide Level 2/3 support; manage student interns, open, track, and resolve trouble tickets for onsite and wireless issues; repair hardware, isolate software conflicts, and resolve connectivity issues.• Collaborate with school management in defining project scope and requirements to adhere to project deadlines.• Administer network and monitor network traffic with protocol analyzer, create Ethernet ports and run cable.• Manage user accounts and maintain email system; install computers and operating systems and image workstations (Ghost, Window deployment services); maintain network printers and run reports.• Train interns, staff, and faculty; develop and maintain system documentation and ensure system changes are updated.Key Accomplishment: Collaborated with a Four-member technical team on the Newport News campus upgrade from Windows Server 2003 to 2008. Managed transfer of information for more than 2000 students and 400 staff, imaging over 700 computers among classroom labs and administrative offices. Show less

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  Patient Advocate Foundation

  Nov 2011 - Jan 2012

  Systems Administrator

  Responsible for server support, operations, and maintenance of the current information systems as well as the implementation of new technology within the organizations infrastructure. • Identifying and resolving hardware and software malfunctions, conducting performance analysis, complex problem solving, assisting with infrastructure design, security, improvements/upgrades.• Strong understanding of networked/distributed computing environment concepts and LAN/WAN communications• Vmware experience including: vSphere 4.1. and 5, ESX 4.1 and ESXi 5, VMware Workstation.• Conduct daily monitoring of multipule servers, performing backups and file recovery.• Provide escalated problem identification, diagnosis, and documentation. Applies extensive knowledge of desktop management and server based applications.• Strong understanding of configuring and supporting Microsoft Windows Operating system technology• Active Directory experience including: AD forests, domains, DHCP, DNS, Group Policy, Backup and Recovery• Experience with Microsoft Exchange, configuration, creating accounts, Distribution lists, and shared mailboxesKey Accomplishments:− Migrated organization infrastructure from a Windows server 2003 R2 platform to a Windows 2008 R2 platform.− Migrated organization virtual environment from VMware ESX 4, and vSphere 4.1.2 to a VMware ESXi 5, and vSphere 5 environment. Show less

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  360 IT Partners

  Jan 2012 - Jan 2012

  Senior Systems Engineer

  Responsible for Information Technology support for multiple client locations around Hampton Roads area, including server support in a virtual, and physical environment. Installation and configuration of operating system services (Active Directory, DNS, DHCP, etc). • Deployed and maintained computers, Servers, and various network equipment • Experienced in troubleshooting problems in existing systems• Successfully completed client technology requests (onsite and remotely)• Implemented proper methodology for installing or upgrading client systems• Installed and configured network security hardware and software• Exemplified first-rate organizational, customer service, and organizational skills.• Exemplified the ability to learn quickly and focus on multiple demanding projects concurrently Show less

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  SLAIT Consulting

  Nov 2012 - Jan 2013

  Security Admin / Account Admin

  Responsible for Active Directory maintenance within the Network Security and Compliance department duties include, user accounts administration, Group policy, Security & distribution group creation to adhere the policies and guidelines of Amerigroup.• Administer User accounts for new and existing employees, adding users to appropriate security groups.• Run SQL Queries to manage new employee user names based on existing accounts.• Coordinate with service desk to resolve issue with user accounts. Show less

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  Cox Communications

  May 2013 - May 2014

  CSR/TSR II

  Responsible for handling customer technical escolattions for video, data, and telephony services. Cordinate with dispatchers, field technicans, and engineers to resolve high level technical issues. Mentor, and train teir 1 technicans on best company practices to efficiently resolve customer problems.• Process trending data to analyze network anomilies • Discover the root cause of the problem and the action required to solve it, whenever possible, using company databases• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other company departments.• Document escalation information in computer system completing any forms required to request actions by other departments Show less

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  Web Action Network & PC Connection

  May 2014 - Apr 2015

  CEO / IT Specialist

  Web Action Network & PC Connection is a in home computer repair consulting company designed to bridge the gap between the service provider, and the home user.

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  New Focused Media Group

  Mar 2015 - Nov 2017

  Systems Engineer

  • Provide Server support including configurations, Maintenance, Patch management, and Backups• Provide technical assistance for the desktop computer systems and other peripherals• Create and manage Active Directory Accounts, Group Policy, and Email accounts • Created Virtual environment for client Web services, and Application testing. Microsoft IIS

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  Skanska USA

  May 2015 - Nov 2015

  Systems Engineer

  • I installed and maintained all hardware (Servers, PC’s, Mobile devices, Network equipment, UPS, and wireless equipment) as well as necessary software, peripheral equipment, and voice/data equipment to ensure connectivity for all job-sites and Corporate locations within my region.• Efficiently performed Job site Mobilization, and Demobilization using the five phases of Project Management. • I managed outside vender's, purchased and maintained company assets for multiple work-sites.• Managed company resources, securing and archiving data. • Managed Active Directory User Accounts, Group Policy, creating and removing security Groups on a Windows Server 2008, 2012 platform. • I installed and supported company standard software applications as needed.• I was responsible for troubleshooting complex hardware and software issues pertaining to unique job-site requirements.• I performed hardware upgrades, and repairs for regional corporate office and job-sites. Show less

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  Endurance IT Services

  Nov 2017 - Jul 2020

  Managed Service Engineer