Jennifer Whitten

Experience

• 

  Arbor Trace

  Nov 2001 - now

  • Spearhead the IT Help Desk in support for 100 employees and 300 customers: including troubleshooting accounts, IOS and Android devices, printers, cable, and programs (Office, SaaS) • Email management and O365 support to include account creation of user and manage communicate of high volumes of inbound/outbound electronic mail transmitted within the organization and clients. Customer service call centers currently employ email response management agents along with VoIP manager and support service and manage software solutions to manage emails.• Account manager responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports. Also answer client queries and identify new business opportunities among existing clients.• Manage the accessibilities for all IT devices including enhancements with visual aids for the organization projector system, audio/visual, and surround sound systems. • Managed performance, administrative, analytical, and technical functions of the IT department focused on risk management and providing IT project oversight.• Responsible for creating, managing, and sustaining budgets for all invoices and credit memos, updating customer/client files, and sending invoices and payment reminders to customers/clients.• Maintain maintenance with the coordination of vendors supporting the VoIP system, to include 35 workstations and three file servers. • Lead and establish long/short-term goals associated with the IT infrastructure ensuring alignment with the business and technical strategies,• Provide customer service to appropriate departments and clients Show less

  • Executive Director

    Jun 2022 - now

  • It liaison

    Jan 2018 - Jun 2022

  • Food Service Director

    Nov 2001 - Jan 2018
• 

  Arbor Trace

  Jan 2018 - Jun 2022

  Accounting Assistant