Mohammed Daghaghmeh

Experience

• 

  Ericsson

  Aug 2011 - Oct 2011

  Trainee
• 

  Adeed Holding

  Feb 2012 - Jul 2013

  Telecommunications Engineer

  • Provide solutions to the customer in order to improve the coverage inside thebuilding.• Conduct a site survey and gather the required information about the building.• Collect the required documents from the customer that related to the contractand submit to the operator in order to sign the contract and start the execution.• Oversee the implementation of IBS (Indoor Building Solution) projects toenhance and improve the signal of the cellular network inside huge buildings(GSM”2G”, WCDMA”3G” & LTE”4G”)a. Use different types of DAS (distributed antenna system) whetherpassive, active or hybrid system.• Material management by ensuring delivery of materials to the site and requestfor missing items if any.• Supervising team during the implementation process.• Sweep testing for Cables and Antennas to obtain VSWR and DTF (distance tofault) readings, using a Site-Master device.• Prepare As‐Built design upon completion of the project.• Troubleshooting if there is any issue and find solution.• DAS components installation: Cables, connectors, antennas, splitters, tappers,hybrid combiner, triplexes, …etc)• Walk-test activity after publishing the cellular network in the site to inspect RSCP(Received signal code power) and Ec/No (Pilot channel quality) for 3G, Rx-leveland Rx Quality for 2G. Show less

• 

  Saudi Telecom Company

  Dec 2013 - Oct 2018

  Business Analyst

  • Using data with advanced analytics, data warehouse applications, in order tofind out business requirements and solve problems accordingly.• Using different techniques for data gathering such as “document analysis, focusgroup, brainstorming session, benchmarking”• Build BRSD “business requirements docs” for change request or add newservice.• Improve the processes and procedures to achieve customer satisfactionCollaborate with developers & IT team to assess capability gaps and improvethe performance of resources.• Prepare weekly & monthly KPIs, reports, and dashboards and present them tothe company.• Provide initiatives and quick wins that lead to reduction of call volume andcomplaints, and increase competency, effectiveness, and performance of theservice.• Use different tools for analysis and presentation such as Microsoft excel, powerpoint, Visio, Lucidchart, R language.• Use different systems for inquiry and gathering data such as CRM “customer Show less

• 

  Launder

  Jan 2016 - Aug 2016

  Operations Manager

  Overview:Launder is a startup company, provides laundry services for customers through logistics servicesResponsibilities and Tasks:• Supervising call center and handling customer request.• Deal with logistics operations and assign the customer orders to the drivers.• Ensure the laundry pickup from customers and deliver to them within 24 hours.• Dealing with finance operation.• Ensure customer satisfaction.

• 

  Nokia

  Apr 2019 - now

  • Define the project scope, goals, and deliverables.• Define project plan, timelines, resources, and budget needed.• Managing all milestones which include project initiating and defining SOW,assigning partners, subcontractors and agreement, site survey, design,implementation, testing, acceptance, and closing.• Manage the resources for both human and material and ensure the projectresources meet project needs and requirements.• Managing the Cost and POs (Purchase Orders), ensuring the POs are issued asper agreed contract with our partners to manage their resources and deliver theproject without spending over the budget, and identifying areas where costs canbe saved.• Managing the timeline of the project while keeping the project on schedule andtrack to ensure that deadlines are met to avoid any delays in the project• Preparing a revenue plan as per the project completion aligning with thecustomer POs which includes the sales budget, financial constraints, andagreements• Maintaining the quality of the work produced. establish the quality standards,conduct reviews, and ensure that the project meets all requirements andcustomer needs• Communicate with all stakeholders involved in the project, including clients,partners, vendors, and team members which includes keeping stakeholdersinformed of project progress, addressing concerns, and managing expectations.• Identify and assess potential risks that could impact the project. They developplans to mitigate these risks and ensure that the project stays on track.• Document all aspects of the project, including the project plan, meetingminutes, and project deliverables.• Ensuring that the project complies with all relevant laws and regulation Show less • Assing partner for project implementation• Follow up the survey activity, and collect requirements• Review the initial design and received the initial BOQ and check the requiredmaterial• Release material as per the agreed design and BOQ.• Plan the scope of the work, timeline for the project execution.• Follow up on the implementation progress and ensure the project progress is ontrack and as per the plan and agreed timeline• Follow up on the Quality and agreed standard for all deliverables andsubmissions to ensure the acceptance moving forward without any rejection.• Follow up the acceptance process and ensure project delivery and acceptancesuccessfully without snags Show less

  • Project Delivery Manager

    Dec 2022 - now

  • Implementation Manager

    Apr 2019 - Dec 2022