Yakov Sadym

Experience

• 

  Megalex

  May 2006 - Aug 2008

  Sales Clerk

  Assessed client’s needs and recommend the appropriate productsServed over 100 customer’s inquiries on daily basis Provided customer service to corporate clients and consumers via phone and in personPromoted after-sale services (product warranty, maintenance)Troubleshot basic computer problems (such as recovering operating systems, upgrading system configuration, installing and configuring software etc.)

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  UMMC (Russia)

  Aug 2008 - Jan 2011

  Electronics Engineer

  Serviced heating, ventilation, and air conditioning (HVAC) systemsMaintained an Integrated Security System Fire alarm system Security alarm system Closed-Circuit Television (CCTV) system Access control systemAdministered the user database of the access control systemDesigned and implemented an expansion of the existing security complexCoordinated work of junior professionals (group of 4-5 employees)

• 

  Centennial College

  Sept 2011 - Dec 2013

  Student
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  Bond Securcom Inc.

  Jan 2014 - Jul 2019

  Managed all aspects of small installation projects:- Directly interacted with customers, - Scheduled jobs, - Addressed scope of the work changes,- Supervised installation work done by sub-contractors,- Performed programming, configuration and verification.Trained and supervised junior technicians. Verified recent installation projects of the installation department.Inspected existing security systems for flaws and needed repairs.Diagnosed and repaired problems related to system operation, often worked with tech support resources of various suppliers.Completed all required documentation, including as-built drawings.Submitted reports to the Service Coordinator.Participated in the On-Call service rotation. Completed installations and programming of security systems withing allotted time and contributed to scheduling and project management decisions.Interacted with customers throughout the installation process to facilitate the end result.Provided customer training on installed systems.Tested all installations to ensure they were working correctly.Interacted with team members as well as other trades on site.

  • Technical Project Lead

    Jul 2018 - Jul 2019

  • Service Technician

    Mar 2017 - Jul 2018

  • Security Alarm Installer

    Jan 2014 - Mar 2017
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  Convergint Technologies

  Sept 2019 - now

  Security Technician