Suman Kumar

Experience

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  VCustomer

  Apr 2003 - May 2005

  Training:• Handled key account for training in all HP Desktop, Laptop and IPG products• Have worked on planning of Training for New Hire and recursive trainings & handling a team of 13 trainers.• Incentives calculation, reporting and skill enhancement programs & Rostering of the Trainers.• Prepared forecast and delivery reports on weekly basis for HP.• Process mapping for co-ordination of different departments for logistics requirements & doing weekly checks through out the company. • New hire recursive and cross trainings for HP/Compaq desktops’ process and product support.• Attended TTT (Train the Trainer) & conducted floor Training.• Involved in weekly D-SAT analysis.• Was responsible for preparing Trainer’s & training logistics utilization reports on weekly basis.• Was responsible for preparing & conducting process and product Assessments after completion of batches.Operations:• Provided hands-on assistance to the team in case of problems in voice and email support• Was a single point of contact with the team and the senior management through effective communication on key deliverables and soft issues• Involved in Roster making • Developed strong inter-personal relationships with the team to cohesively bond them together with the Company and integrate them with the vision and core values.• Was directly responsible for fostering development of team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of team with the company through feedback and counseling.• Provided support to team by acting as first line of escalation of customer related queries to accomplish the goal of providing exceptional customer experience. Show less

  • Team Leader - Training & Operations

    Sept 2003 - May 2005

  • Process Associate

    Apr 2003 - Sept 2003
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  Netsity

  Jan 2005 - Jan 2006

  Assistant Manager - Business Development

  • Involved in generating leads thereby identifying offshore clients based in UK & updating client database for E–Learning solution, Attendance System, Printing Solutions, e-commerce, Enterprise packages, Helpdesk systems etc.. • Marketing of services and products of the company through phone calls, e-faxes and e-mails and after sales activities through active usage of Customer Relationship Management System (CRM).• Delivered Presentations and Demos to International (Via Internet and voice) prospective clients.• Key Account Management & Responsible for complete client communication.• Active part of New Product Launch whenever company introduces any new solution for target clients, this includes complete documentation of products, sales pitch, introductory mailers, follow-up mailers etc.• Process mapping for International Business Development.• Training, Buddying, Generate / Participate in Campaigns and Promotions, Participate in Forecast/Strategy Meetings, Knowledge Sharing• Was responsible for analyzing competitors’ activities and devising suitable strategy for revenue generation. Show less

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  EXL Service

  Mar 2006 - Mar 2009

  • Managed sales support functions for Inside sales activities• Was responsible for lead generation on EXL service offerings and setting up goals • Was responsible for running sales campaigns on EXL service offerings• Strategy formulation for different sales campaigns• Set up campaign targets and was responsible for revenue generation on each campaigns• Have worked closely with business leaders on all sales campaigns• Taken part in responding to RFP’s and RFI’s.• Customized and implemented SalesForce automation tool for proper functioning of marketing department.• Done process mapping for all onsite and inside sales teams on www.salesforce.com.• Have worked on sales Collaterals, presentations, white papers, case-studies etc...• Taken active part in client visits in preparing agendas and presentations.• Was responsible for arranging conference calls or meetings for our representatives or the subject matter experts.• Active participation on all conference calls with on-site sales team and business leaders• Always looked out for various events/conferences/seminars. Show less

  • Manager - Business Development

    Apr 2008 - Mar 2009

  • Assistant Manager Business Development

    Mar 2006 - Apr 2008
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  IRIS Software Inc.

  Mar 2009 - Mar 2017

  • Was heading Inside sales and research activities for software services, analytical and compliance services, and the Target market is North America• Strategizing sales campaigns and work with sales, pre-sales teams in running campaigns• Responsible to hire, manage, mentor & coach individual team members to help them achieve their individual targets• Worked closely with project managers in understanding technical aspects of various projects• Was responsible for creating various documents/ collaterals on all service offerings• Involved in strategizing of various accounts with service offerings around app development RFID, mobility, testing, maintenance, etc. Show less

  • Senior Manager and Head of Inside Sales & Research

    Apr 2011 - Mar 2017

  • Manager Inside Sales & Research

    Mar 2009 - Apr 2011
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  HCL Technologies

  Mar 2017 - Apr 2018

  Group Manager and Head of Global Demand generation in HealthCare and Life Sciences

  • Was heading Global Inside sales for High technology, Mid-market, Healthcare and life sciences vertical and the Target market is North America and Europe• Was strategizing sales campaigns and work with sales, pre-sales teams in running campaigns• Was responsible to get RFX on leads generated by team on the basis of the technical discussions with prospective customers around App Dev, support & maintenance etc..• Was responsible to take up warm discussions with prospects and qualify leads based on the service offerings and requirement analysis• Worked closely with senior leadership in budgeting, strategies etc.• Worked closely with marketing team in successfully running campaigns on various events and managing campaigns to get ROI.• Participated in technical discussions with pre-sales teams• Was managing 12 member team for all activities Show less

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  Revvlocity

  Aug 2018 - Jan 2019

  Director Sales Operations

  • Was heading Global Inside sales for a tier-one company in various BU's which includes Manufacturing, BFSI, Media & Entertainment, Consumer business, Retail, Energy and Utilities, Healthcare and life sciences vertical and the Target market is North America, Australia, and Europe• Involved in strategizing sales campaigns and work with sales, pre-sales teams in running campaigns• Looked after Initiating and onboarding new campaigns • Was responsible for delivery and ensuring qualified leads to be generated every month• Was actively involved in hiring and mentoring new team members• Was responsible for getting new business from existing accounts• Managed 40-member team for all activities Show less

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  MilliPixels Interactive LLP

  Apr 2020 - Sept 2020

  Vice President Sales

  Heading Sales, Demand Generation, Campaign management, Inside sales,Marketing functions within the organization

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  Espire Infolabs

  Mar 2021 - Mar 2024

  • Sales enablement in North American region focusing on Demand Generation, Campaign management, Inside sales, Pre-Sales, Marketing functions within the organization • Work with key stake holders in sales team, delivery teams in Strategizing sales an marketing based on our service line.• Participate in RFP journey, working closely with delivery, COE’s, Finance and other teams in building responses• Participate in discussions with prospects in debriefing and post submission presentation • Define strategies in various marketing activities using channels like, Events, Webinars, paid marketing, Email campaigns, Newsletters etc…• Responsible to hire, manage, mentor & coach individual team members to help them achieve their individual targets• Working closely with project managers and pre-sales in writing proposals, collaterals etc..• Strategizing various social media campaigns, email campaigns, listings, webinars to get qualified leads Show less

  • Director - Inside Sales

    Jul 2023 - Mar 2024

  • Associate Director - Inside Sales

    Mar 2021 - Jun 2023
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  TMotions Global Limited

  Mar 2024 - Dec 2024

  Director - Inside Sales

  • Directed TMotions' global inside sales operations, focusing on demand generation and new business development.• Collaborated closely with key stakeholders to drive vision, strategy, and flawless execution.• Achieved a 20% increase in sales pipeline with a focus to increase revenue by 15% in the first year.