Ambika Schmidt

Experience

• 

  Shanghai Bistro

  Mar 2013 - Oct 2014

  Back Bar Manager

  • In this role, I communicated daily expectations, company policies, and safety requirements to a large restaurant staff. My team opened and closed the restaurant. I calculated and reconciled nightly deposits, ensured timecards were completed, and completed payroll. • Reporting – Completed expense reports and accounted for $10K in cash daily; analyzed and corrected errors.• Process Improvement – Streamlined operations by ensuring stock levels were maintained by each shift and implementing cleaning checklists to guarantee sanitation. Show less

• 

  Shane Co.

  Oct 2014 - Oct 2019

  • Effectively trained customer service team focused on delivering problem solutions to clients.• Oversaw the on-boarding of new employees• Produced the end of month accounting packet, which included ensuring deposits were correct and inventory was account for. • Developed client relationships and earned a reputation for exceeding service standards.• Collaborated with other departments and stores to secure merchandise for customers. • Created work orders for clients merchandise when repairs where needed. • Revamped the training program for customer service employees. The original program was 10 weeks, and I was able to condense it and make it more tangible to a six-week program.• Handled balancing of cash draws and the vault. • Worked with overseas vendors on clients custom jobs.

  • Customer Service Associate II

    Aug 2017 - Oct 2019

  • Sales Representative

    Oct 2016 - Aug 2017

  • Customer Service Associate I

    Oct 2014 - Oct 2016
• 

  CAI

  Oct 2019 - now

  • I apply creative problem-solving techniques to address new challenges in training content and our learning management system (LMS). • Create training courses with Rise 360 by utilize my creativity to develop engaging content.• Maintain the LMS, including uploading and organizing new content to meet established criteria. • Organize and coordinate administration duties and office procedures.• Provide direct administrative supports as needed, including scheduling appointments, meetings, and events, booking travel, maintaining filing system, mailing, and shipping packages, and updating contact database and employee • Assist with billing by preparing accurate timesheets for invoices• Update spreadsheets used by HR

  • Training Coordinator

    Oct 2022 - now

  • Office Manager

    Oct 2019 - Oct 2022