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Hayley Brown

Hayley Brown

Account Manager

Followers of Hayley Brown155 followers
location of Hayley BrownSt Austell, England, United Kingdom

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  • Timeline

  • About me

    Member Services Manager at Cornwall Pension Fund

  • Education

    • Bodmin College

      2000 - 2005

    • University of Worcester

      2015 - 2017
      Foundation degree Pensions Administration and Management

  • Experience

    • Angel Fulfilment Services

      Jan 2011 - Jun 2012
      Account Manager

    • HomeQuest Lettings

      Jun 2012 - May 2013
      PA to Managing Director

    • Mercer

      Jun 2013 - Dec 2014
      Pensions Administrator

      Working as part of a team providing an accurate, reliable and high standard of inbound and outbound response and resolution of enquiries across a range of member services including; pensioner payroll, pension scheme, flexible benefits and OneView help lines. Using my knowledge & skills to satisfactorily answer enquiries through a “One and Done” philosophy, demonstrating excellence in service and member experience.

    • Capita Employee Benefits

      Jan 2015 - Oct 2015
      Pensions Administrator

      Administrating pension benefits for the LGPS at West Sussex County Council

    • Cornwall Pension Fund

      Oct 2015 - now

      • Member Services Manager

        Aug 2022 - now

      • Senior Pensions Technical Officer

        Oct 2019 - Aug 2022

      • Pensions Technical Officer

        Oct 2015 - Oct 2019

  • Licenses & Certifications

    • MCIPPdip

      The Chartered Institute of Payroll Professionals (CIPP)