Lubem Orpaa

Experience

• 

  BekeSoft Datatec and Infosys

  Sept 2009 - Aug 2011

  Computer Operator
• 

  Federal University of Agriculture, Makurdi, Nigeria

  Dec 2012 - May 2013

  Network Administrator Associate
• 

  Yardstick Agrotec Services

  Sept 2014 - Sept 2015

  Storekeeper
• 

  Saro Agro Science

  Apr 2016 - Oct 2017

  Store Manager
• 

  Build Brothers Nigeria

  Mar 2021 - Jan 2023

  Junior Flutter Developer
• 

  Flour Mills of Nigeria Plc

  Jan 2023 - now

  Information Technology Support Officer

  •I am one of the first points of contact for all users, providing first-time repairs and assisting users with IT-related issues and service requests.•User Support and Training: Provide constant user support, resolved system difficulties, and respond and resolve user tickets within SLA. Develop training materials and hold user training sessions to ensure that the system is used effectively.•I am part of the team in charge of software upgrades, as well as the deployment of new features, which included testing and validation on CanePro, Analyzer and Mobilize (A facial recognition Mobile App for over 4,000+ employees in GSC-Sunti).• Provide 2nd and 3rd level support for network and security across the FMN-BU• Deployment and management of LAN, WAN and wireless networks across the group• Help deployed CiscoWorks LMS for the enterprise network• Network management and monitoring with Solarwinds and CiscoWorks LMS• Managed Cisco and AP controller-based BU Wi-Fi network • Created a detailed and comprehensive network diagram of the entire FMN (Sunti BU and AgriPalm) enterprise network infrastructure within the first four months of resumption and consistently reviewed and enhanced same.•Managing and maintaining user access control and permissions. Establishing appropriate access, permissions, and menus for system users.•End-user IT/ERP system issues were analyzed and fixed precisely and in a timely manner, lowering turnaround time and increasing efficiency by 10% at FMN Sunti BU•Provides technical support for Microsoft Dynamics ERP systems, troubleshooting and resolving application issues to ensure smooth system operation.•Conducting end-user training, creating user guides and documentation to improve system adoption and usage. Show less